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{"sheet":"Sheet1","index":0,"n_rows":47,"n_cols":3,"rows_kept":47}
["Item Description","Quantity","Pricing"]
["4.1   Effective management of the Regulator’s IT systems which houses between 40 users.",24,"R"]
["4.2   Hardware Management includes (but is not limited to):"]
["a) Configure, data migration of servers applications",1]
["b)       40 * Laptop & Ten * Tablet management, and troubleshooting within one hour response time to PRSA offices and three-hours SLA should be met on support queries. "]
["c)    Call logging, management and reporting."]
["d)     Adhoc or monthly patch management service and reporting."]
["e)     Conduct annual vulnerability assessment and remediation."]
["f)     Firewall management and review on a quarterly basis. "]
["g)     Active directory, Firewall and PRSA related system administrator reviews."]
["h)       Weekly cyber security awareness programs, including a quarterly cyber security training."]
["i)     Monthly service review meetings."]
["4.3   Software Management includes (but is not limited to):",24,"R"]
["a)     Microsoft Office 365, Email management."]
["b)     VEEAM backup and replication (licenses to be provided by PRSA)."]
["c)       Anti-virus management (Kaspersky) on a system-wide level."]
["d)     All other software utilised or required by the Regulator."]
["4.4   Weekly & monthly Information Backup includes (but is not limited to):",null,"R"]
["a)     Server backup;"]
["b)     Backup of Office 365 (One Drive)"]
["c)      Backup scheduling, testing, management and reporting (VEEAM)."]
[]
["4.5   Website and Intranet Management which includes:",24,"R"]
["a)     Domain hosting."]
["b)     Website hosting."]
["c)      Website content loading / updates. "]
["d)     Website maintenance and updates."]
["e)     Traffic monitoring reporting"]
["4.6   Maintain Intranet"]
["4.7   Management of applicable licences and maintenance of software license register of PRSA."]
["4.8   Other support required includes:",24,"R"]
["a)     Regular reporting of processes, backups, trends, and anomalies."]
["b)     Password and user management."]
["c)      Liaise with the internet service provider for internet support (including bandwidth monitoring, troubleshooting, and reporting)."]
["d)     24/7 proactive monitoring of critical ICT infrastructure. "]
["e)     Network support: (WIFI; WAN and LAN) and"]
["f)       IT Asset Management as per good practice and policy requirements."]
["4.9   Onsite IT system related technical support:",24,"R"]
["a)     Multi Microsoft laptops/desktops version support."]
["b)     Wireless devices services and support."]
["c)      Fortinet Firewall support"]
["d)     VPN for users that have access (setup and support of it)."]
["e)     Active directory support."]
["g)     Audit trail of all server activity (monthly)."]
["TOTAL (VAT excluded)"]
["VAT (15%)"]
["TOTAL (VAT included)"]