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[{"$nulls":7},"ANNEXURE \"E\""]
["GENERAL AND HAZARDOUS WASTE MANAGEMENT SERVICE -  SERVICE LEVEL AGREEMENT"]
["No.","TASK",{"$nulls":3},"PARTY",null,"WHEN","FREQUENCY","KPI","MEASUREMENT","COMMUNICATION MODE / FORMAT","SENT TO","MEASUREMENT"]
[{"$nulls":5},"SP","TNPA",{"$nulls":6},"WEIGHT","MONTHLY RATING"]
[1,"Management of Capacity","Planning","Equipment & Vehicles","Provide all general  & hazardous waste skips (waste containers) ","X",null,"At the beginning of the contract","As and when required","Timeous provision of all skips, bins e.t.c. according to TNPA requirements","100% supply of all skips in the waste generation areas","Signed delivery note"]
[{"$nulls":7},"All the time","All the time","Supply and availability of all skips, bins etc.","100% availability of all equipment","E-mail / Excel/ Photographic  Evidence "]
[{"$nulls":7},"Daily","Daily","Perform daily inspections to ensure that all equipment (skips, bins) is correctly placed and is  in the required condition.","100% placement of all skips and bins according to TNPA requirements. The Waste Management Plan is attached and forms part of the agreement between TNPA and the SP to ensure waste manageent practices at the Port of PE are compliant to the Waste Managemebt Plan and legal requirements. ","Proper document with proof provided (Inspection Reports with photographic evidence)."]
[{"$nulls":4},"Provide TNPA with a list of all trucks, tippers and vehicles","X",null,"At the beginning of the contract","As and when required","Provide roadworthy trucks, vehicles etc. with company logo","100% timeous provision of all vehicles, trucks etc.","E-mail / Excel/ Roadworthy Certificate/ Valid License/ Company registration as an Operator as provided for in the National Road Traffic Act / Certification of  drivers and vehicle registration  / Photographic  Evidence   "]
[{"$nulls":7},"At the beginning of the contract","As and when required","Ensure that maintenance and service of all equipment is done to keep equipment operational.","100% provision of all equipment, vehicles, trucks etc","E-mail / Excel / Service Records "]
[{"$nulls":7},"Unforeseen equipment / vehicle breakdowns","As and when required","Ensure that TNPA is immediately notified in the instance of unforeseen breakdwns which can impact on service delivery / equipment provision at the port.","Timeous notification of TNPA by SP and proposed mitigation to address the shortfall that may be presented by the unforeseen vehicle/equipment breakdown.","E-mail / telephonic "]
[{"$nulls":3},"Loading, removal, transportation and disposal of waste","Loading and removal","X",null,"As and when required","As and when required","Notify SP to pick up skips when they are 75% full.","Timeous notification of SP by the Green  Guards / Site Supervisor","E-mail / Excel / Daily Load Tracking Report"]
[{"$nulls":7},"As and when required","As and when required","Within 24 hours of notification load and remove waste from the generation areas.","100% timeous loading and removal of all waste","Signed vehicle dispatch certificate"]
[{"$nulls":7},"Immediately","As and when required","Clean all spillages by SP and ensure that the area is rehabilitated and that no contamination with storm water will occur","100% timeoeus clean-up of all spillages ","E-mail / Excel"]
[{"$nulls":4},"Transportation of waste","X",null,"As and when required","As and when required","Ensure that TNPA vehicle permits are obtained from TNPA to enable vehicles to enter into the terminal.","ensure  100% provision of all permits. ","Proof of permit"]
[{"$nulls":7},"As and when required","As and when required","Ensure that skips and or bins are coveredwhen carrying the waste during transportation.","100% adherence to prevent any spillages or dust generated","E-mail / Excell / Photographic Evidence"]
[{"$nulls":7},"As and when required","As and when required","Ensure that no vehicle is overloaded. ","100% adherence to reasonable instructions","E-mail / Excell / Photographic Evidence"]
[{"$nulls":4},"Disposal of waste","X",null,"As and when required","As and when required","Ensure effective and efficient classification of waste.","100% adherence to the applicable legislation","Waste Classifucation Report"]
[{"$nulls":7},"As and when required","As and when required","Perform periodic tesing on all waste generated by TNPA.","100% adherence to the applicable legislation","Accredited Laboratory Test Report  "]
[{"$nulls":7},"On an ongoing basis","On an ongoing basis","Dispose of all waste where TNPA and the SP cannot have any intervention","Effective and efficient disposal of TNPA waste in a legislative and registered landfill site","Legally compliant Waste Manifest Document "]
[2,"Communication","Receipt",null,"Manifest document and disposal certificate from Landfill site","X",null,"Within 24 Hours of Receipt","Per load","Manifest documents, disposal certificate and any other relevant document sent on time","100% provision oflegally compliant waste manifest documents, disposal certificate etc. submitted with invoices beofe any payment is processed","E-mail / Hard Copy"]
[null,null,"Landfill Site ",null,"Useful life of the landfill site",null,null,"On an ongoing basis","On an ongoing basis","Provide TNPA with documentation on the remaining useful life of the Landfill site being utilised by SP / Landfill site owner or operator letter of commitment that demonstrates that they have been made fully aware of the nature and quantity of waste which will be disposed of under the TNPA-SP Contract and are contractually committed to accepting the waste.","100% timeous provision of the requested documentation","E-mail / Text"]
[null,null,"Spillages by SP",null,"Spillage clean-up","X",null,"Within 2 Hours of notification","Per incident","Ensure adherence to the emrgency turn-around times provided by TNPA","100% adherence emergency turn around time","Report on response time "]
[{"$nulls":4},"Park per agreed parking plan",null,null,"As and when required","Per incident","Ensure that the chemicals used are bio-degradable and that it will not contaminate with storm water and will not leave the affected area until spillage is completely cleaned-up. This will be done at no cost to TNPA","100% adherence to agreed Plan","Spillage/ incident report"]
[4,"Monitoring","Inspection by SP Supervisor",null,"Confirm that the waste is disposeed of in skips / bins according to its classification","X",null,"On an ongoing basis","On an ongoing basis","Ensure compliance by Port Users","100% adherence to agreed Waste Management Plan","E-mail / Text"]
[5,"Number of resources  made available for use in this Contract",null,null,"Green Guards","X",null,"Daily as prescribed in the Contract","Da as prescribed in the Contract","100% availability of Green Guards ","100% compliance to the Contract ","E-mail / Monthly Report / Invoice"]
[{"$nulls":4},"Site Supervisor","X",null,"Daily as prescribed in the Contract","Daily as prescribed in the Contract","100% availability of  the Site Supervisor ","100% compliance to the Contract ","E-mail / Monthly Report / Invoice"]
[6,"Auditing by TNPA and / or Third Party Inspectorate",null,null,"Ensure all the documents required for the audit are available ","X",null,"As and when required","As and when required","Ensure that records are kept for the purpose of auditing same ","100% accuracy and timeous provision of all documentation as and when required","Email / Audit Report"]
[{"$nulls":4},"Ensure relevant personnel that are involved in the management and execution of the TNPA Waste Contract are available for the audits from either TNPA or Third Party. ","X",null,"As and when required","As and when required","Ensure that all the required documentation is provided in an efficient and effective manner","100% accuracy and timeous provision of all documentation as and when required","E-mail / Audit Report"]
[{"$nulls":4},"Timeous rectification of all non conformances","X",null,"As and when required","Per non conformance","Ensure that all nn-conformances are rectified within agreed upon timframes or a 10% of the total invoice  will be withheld and then thereafter it will increase to 15%","100 % rectification of all non-conformances timeously in an effective, efficient and legislative manner.","Report on notification vs rectification time"]
[7,"Invoicing and Payment",null,"Invoicing","Provide detailed invoice/s at agreed rates stating the order number/s with all supporting documentation for all activities undertaken to execute agreed services","X",null,"30 days","Monthly","Timeous payment for services received","No outstanding amounts in excess of 60 days","Invoice/Statements"]
[{"$nulls":3},"Payment","Receive and check documentation,  arrange electronic payment and advise Supplier via remittance advice of payment details",null,"X","30 days from receipt of statement","Monthly","Service entries created and released. Timeous payment for services received.","No outstanding amounts in excess of 60 days","Invoice / Statements"]
[{"$nulls":3},"Price Adjustment","N/A (Fixed 3year Contract)","N/A","N/A","N/A","N/A","N/A","N/A","N/A"]
[8,"Reporting","Liaison and Stakeholder/s",null,"Planning and briefing meeting","X",null,"At the beginning of each shift","Per Shift","Planning and briefing meetings held (Site Supervisor & Green Guards)","Regular meetings held and accurate minutes recorded","Meetings"]
[{"$nulls":4},"Performance measurement meetings",null,null,"As and when required","Monthly","Performance Measurement Meetings held (SP Contract Manager, Site Supervisor & Green Guards)","Regular meetings held and accurate minutes recorded","Meetings"]
[null,null,"Progress and Feedback",{"$nulls":4},"Weekly, Per waste stream","Weekly, Per Waste Stream","Timeous and accurate submission of Progress and Feedback reports (Note: Daily Reports consolidated into Weekly Reports)","100% Progress and Feedback reports done","Report and/or Meeting"]
[null,null,"Port Waste Volume Database",{"$nulls":4},"Monthly","Monthly","Timeous and accurate submission of port waste volumes removed, as per agreed reporting format","100% of reports delivered wthin first week of subsequent month.","Excel report"]
[null,null,"SAWIS / IPWIS reporting",{"$nulls":4},"As per legislated timeframes","As per legislated timeframes","Timeous and accurate submission of Port waste volumes removed, as per requisite reporting format on SAWIS / IPWIS","100% of reports undertaken within legislated timeframes.","Online Report"]
[9,"Ad Hoc Service Support",null,null,"Provide a value adding support service, when requested","X",null,"As and when required","As and when required","Capability to deliver additional requests","Value adding additional services, as required","Purchase Order"]
["Notes:",null,"TNPA-Service Provider Port of Port Elizabeth Genral & Hazardous Waste Contract Terms and Conditions apply",{"$nulls":9},"TOTAL"]
["Legend :",{"$nulls":7},"1 = Poor","2 = Not Acceptable","3 = Acceptable",null,null,"4 = Excellent"]
[]
[null,"Signed at __________________________ this _________ day of _______________ 2015",{"$nulls":8},"Signed at __________________________ this _________ day of _______________ 2015"]
[]
[null,null,"For Transnet SOC Ltd t/a Transnet National Ports Authority",{"$nulls":7},"Service Provider"]
[null,"Name:","_____________________________________",{"$nulls":7},"Name:              _______________________________"]
[null,"Title:","_____________________________________",{"$nulls":7},"Title:               ________________________________"]
[null,"Witness:","_____________________________________",{"$nulls":7},"Witness:        ________________________________"]
[null,"Name:","_____________________________________",{"$nulls":7},"Name:              _______________________________"]

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