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[{"$nulls":4},"ANNEXURE E: TECHNICAL QUESTIONAIRE FOR THE TECHNICAL DUE DILIGENCE SESSION EVALUATION "]
[{"$nulls":4},"Guidance notes: Site visit / Virtual interview (abroad customers) / Reference evaluators to provide relevant notes/recordings/documentation/videos/photos reference in column K"]
[]
[{"$nulls":3},"Scope","Area","Requirements","Provide Evidence /Supporting Documents and Include as an Appendix to this Annexure and indicate reference hereunder \n","Scoring Criteria","Weighting (%) out of 100%","SCORING GUIDE","SCORING FOR EVALUATORS"]
[{"$nulls":3},"2. CLIENT REFERENCE CHECKS","2.1 Sourcing goals","To verify with reference that the bidder has successfully delivered on a outsourcing contract's sourcing goals","The reference client will be interviewed to verify the delivery track record of a past project(s) the bidder did in terms of whether the original RFP/Contract goals  met: e.g. reduce cost, increase flexibility, access to best practice, improve service delivery \n","Fully complies = 2\n\nPartially complies = 1\n\nDoes not comply = 0",{"v":0.1,"d":"10%"},"Fully comply:  All 4/4 of sourcing goals met. The bidder must indicate three or more of the following: \n- Reduce cost, \n- Increase flexibility, \n- Access to best practice, \n- Improve service delivery\n\nPartially comply : Between 2 and 3 of sourcing goals met. The bidder must indicate at least two of the following: \n-Reduce cost, \n- Increase flexibility, \n- Access to best practice, \n- Improve service delivery\n\nDoes not comply : Less than 2 (i.e. 1 out of 4) of sourcing goals met"]
[{"$nulls":4},"2.2 Supplier performance","To verify the supplier's capability to consistently perform according to the scope of the contract","The reference client will be interviewed to verify the delivery track record of a past project(s) the bidder did in terms of whether the bidder was capable of delivering in improvement in performance or the performance actually deteriorated\n","Fully complies = 2\n\nPartially complies = 1\n\nDoes not comply = 0",{"v":0.1,"d":"10%"},"Fully comply:  Improvement of performance\n\nPartially comply :No improvement or deterioration of performance\n\nDoes not comply : Deterioration of performance"]
[{"$nulls":4},"2.3 Quality","To verify that the bidder has provided a good quality solution in key areas for the reference client","The reference client will be interviewed to verify the reference's satisfaction (Yes or No)  with bidders delivery quality in the following key areas:\n1) Service Management\n2) Cyber Security Services on (Network Detection and Response)\n3) Architecture\n4) Project Management\n5) Service Delivery\n","Fully complies = 2\n\nPartially complies = 1\n\nDoes not comply = 0",{"v":0.2,"d":"20%"},"Fully Complies: All areas satisfied\n\nPartially Complies: 1 or 2 areas not satisfied or not delivered\n\nDoes not Comply:  > 2 areas not satisfied or not delivered\n"]
[{"$nulls":4},"2.4 Transition project delivery","To verify that the bidder has effectively delivered on a transition project from a previous service provider for the reference client","The reference client will be interviewed to verify the reference's satisfaction (Yes or No)  with bidders delivery quality in the following key areas for a transition project:\n1) On time execution\n2) On budget delivery\n3) Effective Change Management\n4) Effective testing\n5) Effective overall project Management\n","Fully complies = 2\n\nPartially complies = 1\n\nDoes not comply = 0",{"v":0.15,"d":"15.0%"},"Fully Complies: <=1 area not  satisfied\n\nPartially Complies: 2 areas not satisfied \n\nDoes not Comply:  > 2 areas not satisfied or not delivered\n"]
[{"$nulls":4},"2.5 Relationship management","To verify the bidder's capability to provide effective relationship management","The reference client will be interviewed to verify their overall perception of the bidders capability to provide effective relationship management\n","Fully complies = 2\n\nDoes not comply = 0",{"v":0.1,"d":"10%"},"Fully Complies: Satisfied relationship management\n\nDoes not Comply: Dissatisfied relationship management\n"]
[{"$nulls":4},"2.6 Effectiveness in Threat Detection and Response","To verify the bidder's capability in providing to mitigating attacks effective NDR Solution.","The reference client will be interviewed to get feedback on the solution's effectiveness in detecting and responding to security threats and will be asked specific examples of incidents where the solution proved instrumental in preventing or mitigating attacks.\n","Fully complies = 2\n\nDoes not comply = 0",{"v":0.1,"d":"10%"},"Fully Complies: Satisfied on feedback regarding security threats, and examples of incidents of attacks prevented or mitigated.\n\nDoes not Comply: Dissatisfied by the answers given"]
[{"$nulls":4},"2.7 NDR","To verify the bidder's capability to provide an effective Network Detection and Response ","The reference client will be interviewed to verify their overall experience of the bidders capability to provide and run an Network Detection and Response Solution for the services in scope.","Fully complies = 2\n\nDoes not comply = 0",{"v":0.1,"d":"10%"},"Fully Complies: fully satisfied in running the Network Detection and Response full scope\n\nDoes not Comply: Not satisfied by the services and the defined scope\n"]
[{"$nulls":4},"2.8 Technical staff capability","To verify the bidder's qualify of technical staff","The reference client will be interviewed to verify their  overall perception of the bidders technical staff quality (certification, training, professionalism, etc.) in the following key areas:\n1) Project management (including architecture)\n2) Deployment, installation and testing of services\n3) Maintenance and support services\n\n","Fully complies = 2\n\nPartially complies = 1\n\nDoes not comply = 0",{"v":0.15,"d":"15.0%"},"Fully Complies: all areas satisfied\n\nPartially Complies:1 area not satisfied \n\nDoes not Comply:  > 1 areas not satisfied or not delivered\n"]
[{"$nulls":3},"Client Reference Sub-Total",{"$nulls":4},{"$f":"SUM(I7:I15)","v":{"v":1,"d":"100%"}}]
[{"$nulls":3},"TOTAL",{"$nulls":4},{"$f":"'[1]Annexture-E Due-Diligence'!J18+I16","v":{"$error":"#REF!"}}]
[{"$nulls":3},"Minimum Threshold ",{"$nulls":4},{"v":0.7,"d":"70%"}]