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["Service","Priority ","Indicate Comply =Y / Not Comply = N","Score"]
["General functionality requirement (Service C1 to C30)"]
["C1 Follow the standards and procedures of the GPAA diligently, including the Information Technology Infrastructure Library (ITIL) practices as agreed upfront and as these evolve.",5,null,{"$f":"IF(C3=\"Y\",B3*1,0)","v":0}]
["Manage and coordinate the services in accordance with the agreed industry standard ITIL framework and to ensure that IT services are delivered effectively and efficiently.  It must be noted that the Service Provider will be afforded time to assess and ensure the implementation of the ITIL process within the GPAA environment."]
["C2 Attend to and resolve all incidents, service requests and change requests within the contracted timelines that are logged in respect of all the contracted services that must be maintained and supported by the Service Provider.",5,null,{"$f":"IF(C5=\"Y\",B5*1,0)","v":0}]
["C3 Ensure that only products and product versions that have been approved/authorised by the GPAA are installed.",5,null,{"$f":"IF(C6=\"Y\",B6*1,0)","v":0}]
["C4 Compile (where required) and maintain all related documentation that are used/required/applicable to the ICT infrastructure maintenance and support services in an electronic editable format and maintained within a MS SharePoint site (owned by the GPAA) accessible by both the Service Provider and the GPAA.  The documentation that must be developed and maintained are, but not limited to:",4,null,0]
["·                As-built documentation, including configurations.",null,null,0]
["·                Diagrams (e.g.,, but not limited to, network, Infrastructure and deployment diagrams).",null,null,0]
["·                Standard Operating Procedures.",null,null,0]
["·                Device Inventories (Hardware and software).",null,null,0]
["·                Root Cause Analysis (RCA) Reports.",null,null,0]
["·                Network cabling floor plans.",null,null,0]
["·                Compliance reports.",null,null,0]
["C5 Compile (where required) and maintain all configurations and scripts that are used/required/applicable to the ICT infrastructure maintenance and support services in an electronic editable format and maintained within GIT repositories (owned by the GPAA) accessible by both the Service Provider and the GPAA.  The documentation that must be developed and maintained are, but not limited to:",4,null,0]
["·                Scripts.",null,null,0]
["·                Configurations.",null,null,0]
["C6 Assist the GPAA to address audit findings pertaining to the ICT infrastructure and maintenance and support services, including the implementation of recommendations to address/mitigate audit findings.",3,null,0]
["C7 Make recommendations to the GPAA in respect of industry best practices and industry trends in respect of the applicable services and solutions and services available in the open market that will assist with the improvement of the services and service delivery.",1,null,0," "]
["C8 Adhere to the GPAA’s security requirements and procedures and ensure that only staff members and contractors/sub-contractors who have been security vetted by the GPAA have access to the systems and facilities of the GPAA.",5,null,0]
["C9 Inform the GPAA of staff changes at least thirty (30) days in advance (prior to the change).",1,null,0]
["C10 Ensure that all maintenance and support services are rendered by support engineers that are suitably trained, skilled, experienced (minimum three years’ experience) and certified (industry standard) on the products that must be supported by them.",5,null,0]
["C11 Maintain devices in accordance with the vendor patch releases and the GPAA vulnerability and patch management standards.  Ensure that all software products which must be maintained and supported as part of the Infrastructure maintenance and support agreement are always upgraded to at least version N-1.  If the release date of version N-1 reaches twelve (12) months and there is no new version available, then the products should be upgraded to the latest supported version.  In the event an OEM or OSM indicate an immediate change is required the upgrade shall be performed with immediate effect.",3,null,0]
["C12 Perform daily, weekly and monthly housekeeping on the various environments/platforms/services on which maintenance and support is provided and keep records of such housekeeping activities and the outcomes/results.  This includes the removal of dormant service configurations and settings.",2,null,0]
["C13 Perform 1st, 2nd and 3rd line support up to resolution on all infrastructure for which the Service Provider is contracted to provide maintenance and support services on.",5,null,0]
["C14 Manage the Return Merchandise Authorization (RMA) process of failed equipment that is deployed to provision the services (irrespective of the location within the GPAA) that are maintained and supported by the Service Provider, including removal, replacement and reconfiguration up to the operational level (e.g, Cisco, HPE, Veritas just to name a few).",1,null,0]
["C15 Capacity and performance management (daily, weekly and monthly) of all services provided.",2,null,0]
["C16 Submit daily, weekly and monthly performance, utilisation/capacity and service level reports to the GPAA for the various service areas as required by the GPAA.",2,null,0]
["C17 Implement ICT change requests outside the normal business hours, i.e., Monday to Friday between 18:00 and 07:00 on the next business day and Saturdays and Sundays (24/7 if approved by the GPAA).",1,null,0]
["C18 Perform product and security patching during the maintenance slots (normally Tuesday and Thursday evenings between 18:00 and 05:00 the next morning).",5,null,0]
["C19 Attend all scheduled operational, service level and change management meetings and any other meetings that the GPAA require the presence/attendance of the Service Provider.",1,null,0]
["C20 Perform Incident, Request and Change on the Infrastructure, network cabling and services in accordance with the GPAA Incident, Request and Problem Management Processes.",5,null,0]
["C21 Review and update the configuration (in accordance with best practices and industry standards) of the various components used to deliver a specific service to optimise performance and user experience, including performance tuning.",2,null,0]
["C22 Conduct annual service satisfaction surveys in consultation with the GPAA and provide the outcomes/results of the survey to the GPAA accompanied by the recommended remediations to address the areas where improvement is required.",3,null,0]
["C23 Upgrade the firmware on all the devices/components/platforms that are used to render the services which the Service Provider must maintain and support.  Where required, the Service Provider must liaise with the OEM/OSM for the upgrades.",4,null,0]
["C24 Provide full assistance to the GPAA to recover services (from either disk backups or tape backups or constructing the service from scratch) because of service disruptions, as well as during the two service continuity exercises during a financial year (April to March).  The assistance provided shall be on a dedicated basis to ensure that the GPAA’s Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) are met.  Like all the other services, this is a 24/7 service.",5,null,0]
["C25 Provide full support and assistance and cooperation to the 3rd party ICT Service Providers and ICT Bidders contracted by the GPAA with the implementation of new services or changes/upgrades/configuration of existing services, e.g., F5 load balancers, HPE infrastructure, new cloud services, etc.",4,null,0]
["C26 Monitor, measure, report and maintain all services capacity, availability and optimise performance by maintaining capacity, availability, and utilisation measures within established performance levels and thresholds.",5,"Y",5]
["C27 The service provider shall only make use of products owned/used/available/subscribed to by the GPAA to render the maintenance and support services.  The use of any other products/solutions to render the services will be for the cost of the Service Provider.",5,null,0]
["C28 Coordinate Install, Move, Add, and Change (IMAC) functions in accordance with the GPAA processes.",1,null,0]
["C29 Maintain and manage passwords on all devices, software products, service accounts and databases in a GPAA owned secure environment, to which both the GPAA and the Service Provider will have access.  The password policy of the GPAA shall be strictly adhered to.",5,null,0]
["C30 Monitoring and report on end-of-life software (including firmware) as well as hardware devices within the GPAA environment.",3,null,0]
["Total",{"$f":"SUM(B3:B42)","v":102},null,{"$f":"SUM(D3:D42)","v":5}]
["Percentage comply",null,null,{"$f":"(+D43/B43)*100","v":{"v":4.901960784313726,"d":"4.9020"}}," "]
["Weight",null,null,20]
["Minimum Threshold",null,null,15]
["Score - Requirement met",null,null,{"$f":"+D45*(D44/100)","v":{"v":0.9803921568627452,"d":"0.98"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"IF(D47<D46,\"N\",\"Y\")","v":"N"}]
[]
[" "]
["C31 Network Management Services"]
["C31.1 Provide experienced, trained and certified resources to configure and support the following hardware components to ensure that the components are configured to make use of all the functionality and features available ensuring optimal use and performance:"]
["·               Cisco customer edge routers ",5,"Y",{"$f":"IF(C53=\"Y\",B53*1,0)","v":5}," "]
["·               Cisco Nexus Core Data centre switches ",5,"Y",5]
["·               Cisco Distribution switches",5,null,0]
["·               Cisco Access switches",5,null,0]
["·               Cisco Wireless Controllers ",5,null,0]
["·               Cisco Wireless Access Points ",5,null,0]
["·               Cisco Data centre Firewalls with IPS ",5,null,0]
["·               Cisco Edge Firewalls ",5,null,0]
["·               Cisco ISE ",5,null,0]
["·               Cisco WSA  ",5,null,0]
["·               Cisco ESA ",5,null,0]
["·               Cisco MSE appliance  ",1,null,0]
["·               Cisco MCS appliance for voice ",1,null,0]
["·               Cisco MX300/MX800 Telepresence",1,null,0]
["C31.2 Provide experienced, trained and certified resources to configure and support the following software products to ensure that the components are configured to make use of all the functionality and features available ensuring optimal use and performance."]
["·               Cisco Prime.",4,null,{"$f":"IF(C68=\"Y\",B68*1,0)","v":0}]
["·               Cisco DNA.",4,null,0]
["·               Cisco Collector.",1,null,0]
["·               Cisco DUO.",4,null,0]
["·               Cisco MSE.",1,null,0]
["·               Cisco AnyConnect.",5,null,0]
["·               Cisco Umbrella.",1,null,0]
["·               Cisco Cloudlock.",1,null,0]
["·               Cisco Stealthwatch.",1,null,0]
["·               Cisco CUCM.",5,null,0]
["·               Cisco Unity Connection (Primary Data Centre).",1,null,0]
["·               Cisco UCCX (Primary Data Centre).",5,null,0]
["·               Cisco Attendance Console (Primary Data Centre).",1,null,0]
["·               Cisco Jabber (IM & Presence).",5,null,0]
["·               Cisco Webex and media servers.",1,null,0]
["·               Cisco Social Miner.",1,null,0]
["C31.3 Overall responsibility for the management, maintenance and support of the Wide Area Network (WAN), Local Area Networks (LANs) and the Wireless networks in all the offices of the GPAA as listed in Table 4.",5,null,0]
["C31.4 Provision of additional management tools complementary to the monitoring tools provided by the GPAA that can be used to proactively monitor, manage, and report on the network or services issues.  ",1,null,0]
["C31.5 Ensure that last mile and MPLS connectivity is available.",5,null,0]
["C31.6 Ensure APN/VPN services and connectivity, including liaising with the APN Service Provider for APN connectivity. ",5,null,0]
["C31.7 Ensure Internet service availability and capacity in collaboration with the GPAA’s Internet Service Provider. ",5,null,0]
["C.31.8 Implement Network Security in accordance with the policies and standards, defined by the GPAA Security Policy.",5,null,0]
["C31.9 Maintain SNMP configuration on all Cisco devices for asset collection and monitoring.",5,null,0]
["C31.10 Maintain and configure to optimise traffic flow between data centres, between and within offices, mobile vehicles and remote users for all network connectivity. ",5,null,0]
["C31.11 Skills Rate Card"]
["·                Attach a Rate Card for all the skill types that may be required to execute projects in this service area in sheet named Network Mngt Services Rate Card",5,null,{"$f":"IF(C93=\"Y\",B93*1,0)","v":0}]
["List:",null,null,0]
["Description of the Skill: Microsoft Server Support Engineer.",null,null,0]
["Rate: Hourly Rate inclusive of VAT",null,null,0]
["Total",{"$f":"SUM(B53:B96)","v":140},null,{"$f":"SUM(D53:D96)","v":10}]
["Percentage comply",null,null,{"$f":"(+D97/B97)*100","v":{"v":7.142857142857142,"d":"7.1429"}}," "]
["Weight",null,null,10]
["Minimum Threshold",null,null,5]
["Score - Requirement met",null,null,{"$f":"+D99*(D98/100)","v":{"v":0.7142857142857142,"d":"0.71"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"IF(D101<D100,\"N\",\"Y\")","v":"N"}]
[]
["C32 Network Cabling"]
["C32.1 Management and support of the GPAA cabling infrastructure (copper and fibre) for all network connected devices or infrastructure at all the GPAA points of presence and data centres.  The Service Provider must have presence at each of the points of presence of the GPAA to minimise travel expenses.",5,null,{"$f":"IF(C105=\"Y\",B105*1,0)","v":0}]
["Where the Service Provider does not have presence at a GPAA site the Service Provider must sub-contract a suitably skilled 3rd party (Small to Medium-Sized Enterprise (SME)) to render the services on behalf of the Service Provider.  The overall responsibility for the delivery and quality of the service/work will reside with the Service Provider.",null,null,0]
["C32.2 Perform the cabling related work in accordance with the cabling standards and expected time frames of the GPAA and make use of new material of high quality to deliver the required services.",5,null,0]
["C32.3 Provide the GPAA with a Rate Card for all material, standard cost per network point, services and labour costs related to network cabling in sheet named Cabling Rate Card.  The Rate Card should be revised/updated and approved by the GPAA on each anniversary of the contract and the Rate Card will remain valid for the next twelve (12) months directly following the anniversary date.",5,null,0]
["C32.4 The Rate Card further down in sheet Cabling Rate Card must be completed in full and the Rate Card will remain valid for the next twelve (12) months directly following the contract date.",3,null,0]
["C32.5 Provide quotations to the GPAA for the individual cabling related requests of the GPAA.  The rates/fees quoted shall be in accordance with the ruling Rate Card.",3,null,0]
["C32.6 Conduct site visits to new facilities where network cabling must be installed at no additional cost to the GPAA.",5,null,0]
["Total",{"$f":"SUM(B105:B111)","v":26},null,{"$f":"SUM(D105:D111)","v":0}]
["Percentage comply",null,null,{"$f":"(+D112/B112)*100","v":{"v":0,"d":"0.0000"}}," "]
["Weight",null,null,5]
["Minimum Threshold",null,null,3]
["Score - Requirement met",null,null,{"$f":"+D114*(D113/100)","v":{"v":0,"d":"0.00"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"IF(D116<D115,\"N\",\"Y\")","v":"N"}]
[]
["C33 SQL Database Management"]
["C33.1 Provide experienced, trained and certified (on the respective products) resources to:",5,null,{"$f":"IF(C120=\"Y\",B120*1,0)","v":0}]
["·                Configure and support the MS SQL 2012, MS SQL 2014 and MS SQL 2019 database instances with multiple databases in a clustered high-availability mode across two data centres to ensure that all the functionality and features result in optimal performance.",5,null,0]
["·                Assist 3rd party Service Providers with the creation of new databases and upgrades and migrations of applications and databases that makes use of MS SQL databases in both the GPAA’s production and test environments.",4,null,0]
["·                Take ad-hoc database backups/dumps/exports exporting and restores.",1,null,0]
["·                Monitor database growth and report excessive growth.",3,null,0]
["·                Propose/Retire/decommission unused/dormant databases.",3,null,0]
["Total",{"$f":"SUM(B120:B125)","v":21},null,{"$f":"SUM(D120:D125)","v":0}]
["Percentage comply",null,null,{"$f":"(+D126/B126)*100","v":{"v":0,"d":"0.0000"}}," "]
["Weight",null,null,5]
["Minimum Threshold",null,null,3]
["Score - Requirement met",null,null,{"$f":"+D128*(D127/100)","v":{"v":0,"d":"0.00"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"IF(D130<D129,\"N\",\"Y\")","v":"N"}]
[]
["C34 SharePoint Support"]
["C34.1 Provide experienced, trained and certified (on the respective product(s)) resources to:",5,null,{"$f":"IF(C134=\"Y\",B134*1,0)","v":0}]
["·                Maintain and support SharePoint and associated MS SQL databases in a high availability clustered environment for both the GPAA’s production and test environments.",5,null,0]
["·                Provide input when reviewing SharePoint architecture.",1,null,0]
["·                Maintain integration with Microsoft Active directory.",5,null,0]
["·                Maintain integration of Project Server in SharePoint.",5,null,0]
["·                Creation and maintenance of SharePoint team sites.",1,null,0]
["·                Assist the users with the uploading of content.",1,null,0]
["·                Maintain and Support SharePoint sites deployed on SharePoint Online.",1,null,0]
["·                Maintenance and support on SharePoint workflows (no workflows currently implemented).",1,null,0]
["Total",{"$f":"SUM(B134:B142)","v":25},null,{"$f":"SUM(D134:D142)","v":0}]
["Percentage comply",null,null,{"$f":"(+D143/B143)*100","v":{"v":0,"d":"0.0000"}}," "]
["Weight",null,null,5]
["Minimum Threshold",null,null,3]
["Score - Requirement met",null,null,{"$f":"+D145*(D144/100)","v":{"v":0,"d":"0.00"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"IF(D147<D146,\"N\",\"Y\")","v":"N"}]
[]
["C35 Citrix Maintenance and Support"]
["C35.1 Provide experienced, trained and certified (on the respective product(s)) resources to:",5,null,{"$f":"IF(C151=\"Y\",B151*1,0)","v":0}]
["·                Provide overall management and support for the GPAA’s CITRIX production and test environments in a high availably configuration.",5,null,0]
["·                Maintain and support the MS SQL 2019 database that is used by the CITRIX Licensing server.",5,null,0]
["Total",{"$f":"SUM(B151:B153)","v":15},null,{"$f":"SUM(D151:D153)","v":0}]
["Percentage comply",null,null,{"$f":"(+D154/B154)*100","v":{"v":0,"d":"0.0000"}}," "]
["Weight",null,null,5]
["Minimum Threshold",null,null,3]
["Score - Requirement met",null,null,{"$f":"+D156*(D155/100)","v":{"v":0,"d":"0.00"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"IF(D158<D157,\"N\",\"Y\")","v":"N"}]
[]
["C36 Service Management Services"]
["C36.1 Establish and maintain sound business and operational relationships between the Service Provider and the GPAA.",3,null,{"$f":"IF(C162=\"Y\",B162*1,0)","v":0}]
["C36.2 Engage with the GPAA in respect of the overall ICT Strategy and business objectives to align and optimise the Service Provider’s service offerings.",3,null,0]
["C36.3 Ensure that the services are rendered in a professional manner and in accordance with the contracted scope, quality, time/frequency and service levels to ensure end-user satisfaction in terms of all the contracted services.",5,null,0]
["C36.4 Direct and coordinate service reviews, continuous improvements initiatives and innovation to ensure suitability and effectiveness of the services, new services and market trends.",1,null,0]
["C36.5 Facilitate the process of efficient and effective ICT governance and participate in the GPAA Governance initiatives where required.",1,null,0]
["C36.6 Attend all governance, project and/or other forums and committees as required by the GPAA.",1,null,0]
["C36.7 Ensure that only resources that are suitably trained, skilled, experienced and certified on the products in the environment that they must maintain and support are allocated to render the specific services to the GPAA.",5,null,0]
["C36.8 Provide an interface to the GPAA for all operational requirements and escalations.",5,null,0]
["C36.9 Identify and drive mutually agreed to service improvement initiatives highlighting identified issues, risks and inefficiencies.",5,null,0]
["C36.10 Maintain strategic relationships with third-party vendors delivering complimentary services to the GPAA. ",1,null,0]
["C36.11 Update the contract (Service Catalogue) in accordance with the Contract Change Management Procedure at each occurrence of a change to the Services being delivered to the GPAA to ensure the contract accurately reflects the current state of the service relationship.  This includes:",5,null,0]
["·                The addition or retiring of Services.",5,null,0]
["·                Changes to existing Services that require contractual changes.",5,null,0]
["·                Changes to the scope of an existing Service.",5,null,0]
["·                Changes to the cost of delivering the Services, including annual cost adjustments.",5,null,0]
["Total",{"$f":"SUM(B162:B176)","v":55},null,{"$f":"SUM(D162:D176)","v":0}]
["Percentage comply",null,null,{"$f":"(+D177/B177)*100","v":{"v":0,"d":"0.0000"}}," "]
["Weight",null,null,5]
["Minimum Threshold",null,null,3]
["Score - Requirement met",null,null,{"$f":"+D179*(D178/100)","v":{"v":0,"d":"0.00"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"IF(D181<D180,\"N\",\"Y\")","v":"N"}]
[]
["C37 Data Backup and Restores"]
["C37.1 Provide experienced, trained and certified (on the respective product(s)) resources to:",5,null,{"$f":"IF(C185=\"Y\",B185*1,0)","v":0}]
["·                Maintain and support Veritas / Netbackup backup and Quantum Tape Library products.",5,null,0]
["·                Configure and maintain the backup schedules in accordance with the GPAA’s backup strategy  and advise the GPAA on best practices.",5,null,0]
["·                Backup all Intel based systems, as well as Oracle SuperCluster as per the GPAA’s backup schedules/strategy at both data centres.",5,null,0,null,null,"`"]
["·                Implement media management processes in accordance with the GPAA’s data backup, retention and storage requirements.",4,null,0]
["·                Monitor backup tasks and review backup logs to ensure all backups were executed successfully.  Re-initiate failed backups and/or alert the GPAA that a backup was not successful.",5,null,0]
["·                Inform the GPAA of media requirements to support the Backup schedules and requirements.",5,null,0]
["·              Conduct scheduled and ad-hoc restores according to the GPAA restore schedule and audit and forensic requirements in the GPAA test environment to verify data integrity of the backup media and validate the restore process",5,null,0]
["·                Creation, implementation and maintenance of standard operating procedures related to the backup and restore services.",5,null,0]
["·                Creating extra database backups when required and restoring database backups from disk or tape media if needed.",1,null,0]
["·                Liaise with the offsite media storage provider for the collection and delivery of backup media.",1,null,0]
["Total",{"$f":"SUM(B185:B195)","v":46},null,{"$f":"SUM(D185:D195)","v":0}]
["Percentage comply",null,null,{"$f":"(+D196/B196)*100","v":{"v":0,"d":"0.0000"}}," "]
["Weight",null,null,5]
["Minimum Threshold",null,null,3]
["Score - Requirement met",null,null,{"$f":"+D198*(D197/100)","v":{"v":0,"d":"0.00"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"IF(D200<D199,\"N\",\"Y\")","v":"N"}]
[]
["C38 End-user Support Services"]
["C38.1 Provide experienced, trained and certified (on the respective product(s)) resources to:",5,null,{"$f":"IF(C204=\"Y\",B204*1,0)","v":0}]
["·                Install and configure:",5,null,0]
["-      New end-points/workstations. ",5,null,0]
["-      MS office 2016 – Office 365 and One Drive.",5,null,0]
["-      Adobe reader.",5,null,0]
["-      Attachmate.",5,null,0]
["-      Citrix client.",5,null,0]
["-      Edge, chrome and firefox browzers.",5,null,0]
["-      McAfee ENS & McAfee agent.",5,null,0]
["-      Cisco Jabber.",5,null,0]
["-      Webex.",1,null,0]
["-      Cisco anyconnect.",5,null,0]
["-      7 Zip.",3,null,0]
["-      SCCM Client.",5,null,0]
["-      Java various versions.",3,null,0]
["-      .Net.",3,null,0]
["-      MS Teams.",5,null,0]
["·                Configure drive mappings to shared drives/folders.",5,null,0]
["·                Setting up links to shared printers.",5,null,0]
["·                Setting up and configure the additional equipment used by the Client Liaison Officers (CLOs), e.g., mobile document scanners, mobile printers and projectors.",5,null,0]
["·                Install additional desktop applications on request:",1,null,0]
["-      MS Visio 365.",1,null,0]
["-      Ms Project 365.",1,null,0]
["-      Mindjet. ",1,null,0]
["-      ACL.",1,null,0]
["-      TeamMate.",1,null,0]
["-      Barnowl.",1,null,0]
["C38.2 Provide on-site intervention at all the contracted locations listed below as deemed necessary by the Service Provider to attend to and resolve the Incidents and Service Requests in accordance with the agreed service levels.",5,null,0]
["1.              Bisho",5,null,0]
["2.              Bloemfontein",5,null,0]
["3.              Cape Town",5,null,0]
["4.              Durban ",5,null,0]
["5.              Johannesburg",5,null,0]
["6.              Kimberley",5,null,0]
["7.              Mahikeng",5,null,0]
["8.              Mthatha",5,null,0]
["9.              Nelspruit",5,null,0]
["10.          Phuthaditjhaba ",5,null,0]
["11.          Bethlehem",5,null,0]
["12.          Pietermaritzburg",5,null,0]
["13.          Polokwane",5,null,0]
["14.          Gqeberha",5,null,0]
["15.          Rustenburg",5,null,0]
["16.          Thohoyandou",5,null,0]
["17.          Bushbuckridge",5,null,0]
["C38.3 Provide 1st line support on the 3rd party software that is installed on the end-points (desktops, all-in-ones and laptops).",3,null,0]
["C38.4 Provide IMAC services, to which will be charged separately to the base Service Fees exceeding five IMAC per month.",1,null,0]
["C38.5 Provide the GPAA with a quotation upon receipt of an IMAC Service Request by the Service Desk exceeding five IMACs per month.",1,null,0]
["C38.6 Maintain and support faulty hardware.  If the unit is out of warranty the technician should attempt to fix it or send it to the GPAA Head office to be fixed or replaced. ",1,null,0]
["C38.7 Return retired equipment to the GPAA Head Office.",1,null,0]
["C38.9 Provide five (5) IMACs per month per regional office covered in the base service fee.",1,null,0]
["C38.10 Provide 1st line support on the printers.",3,null,0]
["C38.11 Provide 1st line support on the document scanners.",3,null,0]
["Total",{"$f":"SUM(B204:B256)","v":201},null,{"$f":"SUM(D204:D256)","v":0}]
["Percentage comply",null,null,{"$f":"(+D257/B257)*100","v":{"v":0,"d":"0.0000"}}," "]
["Weight",null,null,5]
["Minimum Threshold",null,null,3]
["Score - Requirement met",null,null,{"$f":"+D259*(D258/100)","v":{"v":0,"d":"0.00"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"IF(D261<D260,\"N\",\"Y\")","v":"N"}]
[]
["C39 End-Point Security Services"]
["C39.1 Provide experienced, trained and certified resources to configure and support the following software products to ensure that the components are configured to make use of all the functionality and features available ensuring optimal use and performance:",5,null,{"$f":"IF(C265=\"Y\",B265*1,0)","v":0}]
["·                Endpoint Protection Platform(s):",5,null,0]
["-      McAfee (Also known as Trellix).",5,null,0]
["-      McAfee EndPoint Security.",5,null,0]
["-      McAfee Advanced Threat Defense (ATD).",5,null,0]
["-      McAfee Threat Intelligence Exchange (TIE).",5,null,0]
["-      McAfee Data Exchange Layer (DXL).",5,null,0]
["·                Vulnerability Management:",5,null,0]
["-      Rapid 7-Nexpose (Vulnerability Scanner and Software).",1,null,0]
["-      ManageEngine Patch Connector Plus (third-party patching integrated with SCCM).",5,null,0]
["·                Audit logging & Monitoring:",5,null,0]
["-      ManageEngine ADAudit Plus.",5,null,0]
["-      ManageEngine Exchange Reporter Plus.",5,null,0]
["-      ManageEngine ADSelf-Services Password Resets.",5,null,0]
["-      ManageEngine AD Manager Plus.",5,null,0]
["C39.2 Provide experienced, trained and certified resources to configure and support the McAfee Advanced Threat Defence (ATD) to ensure that the component IS configured to make use of all the functionality and features available ensuring optimal use and performance.",5,null,0]
["C39.3 Configure, manage and support of the in-scope network security technologies at agreed Service Locations and in accordance with the GPAA Security Framework.",5,null,0]
["C39.4 Facilitate configuration changes of security technologies including:",5,null,0]
["·                Rules.",5,null,0]
["·                Policies.",5,null,0]
["C39.5 Recommend and, where approved, implement security technology enhancements as part of a continuous improvement process (on a project basis if necessary).",1,null,0]
["C39.6 Jointly agree on remedial actions in accordance with the GPAA vulnerability assessment report, including time frames.",1,null,0]
["C39.7 Flag all unauthorised content/material on the GPAA network in accordance with the GPAA security policy and standards.",5,null,0]
["C39.8 Flagged vulnerabilities to be excluded from the GPAA compliance service level.",5,null,0]
["C39.9 Management, installation and maintenance of vendor hard drive encryption software for end-user devices in accordance with the GPAA policy.",5,null,0]
["C39.10 Implement and maintain an anti-virus exclusion list of manual interventions required on the end-user devices for the antivirus client software to be escalated for resolution:",5,null,0]
["·                At Head Office to the GPAA Field Service Engineers,",5,null,0]
["·                For regional offices to the Service Provider Field Service Engineers.",5,null,0]
["C39.11 Ensure that all inbound and outbound traffic (e-mail, data etc.) is managed with support from the GPAA’s Information Security unit.",5,null,0]
["C39.12 Reviewing and re-architecting the McAfee Antivirus suite to meet the GPAA’s ICT and Business needs, in line with McAfee best practices for similar sized organisations.",4,null,0]
["C39.13 Make available experienced, skilled resources during malicious code or threat outbreaks related to this service, as required by the GPAA.",5,null,0]
["C39.14 Compulsory training and transfer skills to the GPAA staff on a regular and on-going basis, both formally and informally.",1,null,0]
["C39.15 Skills Rate Card"]
["·                Attach a Rate Card for all the skill types that may be required to execute projects in sheet EPS Services Rate Card.",5,null,0]
["List:",null,null,0]
["Description of the Skill: Microsoft Server Support Engineer.",null,null,0]
["Rate: Hourly Rate inclusive of VAT",null,null,0]
["Total",{"$f":"SUM(B265:B301)","v":148},null,{"$f":"SUM(D265:D301)","v":0}]
["Percentage comply",null,null,{"$f":"(+D302/B302)*100","v":{"v":0,"d":"0.0000"}}," "]
["Weight",null,null,5]
["Minimum Threshold",null,null,3]
["Score - Requirement met",null,null,{"$f":"+D304*(D303/100)","v":{"v":0,"d":"0.00"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"IF(D306<D305,\"N\",\"Y\")","v":"N"}]
[]
["C40 Enterprise Systems Management"]
["C40.1 Provide experienced resources to configure and support CheckMK to ensure that the component is configured to make use of all the functionality and features available, ensuring optimal use and performance.",5,null,{"$f":"IF(C310=\"Y\",B310*1,0)","v":0}]
["C40.2 Proactively identify service outages.  The Service Provider may use utilities to do this, provided approval was granted by GPAA and following GPAA’s change request procedures.",5,null,0]
["C40.3 Maintain and update the configuration on the monitoring tool that will facilitate end-to-end monitoring of the ICT infrastructure.",5,null,0]
["C40.4 Utilise the ESM solution to perform event management to detect abnormal events/behaviour.",5,null,0]
["C40.5 Action system generated alerts, including integration with the ITSM tool.",3,null,0]
["C40.6 Provide multiple dashboards for monitoring the environment.",5,null,0]
["C40.7 Configure and optimise the ESM toolset to ensure that the GPAA-specific service-defined elements are being monitored and the associated thresholds are agreed upon and set.",5,null,0]
["C40.8 24x7 monitoring of the agreed services and events must automatically be routed to the GPAA application resolver group by the GPAA Service Desk System through integration with the provided ITSM tool.",5,null,0]
["Total",{"$f":"SUM(B310:B317)","v":38},null,{"$f":"SUM(D310:D317)","v":0}]
["Percentage comply",null,null,{"$f":"(+D318/B318)*100","v":{"v":0,"d":"0.0000"}}," "]
["Weight",null,null,5]
["Minimum Threshold",null,null,3]
["Score - Requirement met",null,null,{"$f":"+D320*(D319/100)","v":{"v":0,"d":"0.00"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"IF(D322<D321,\"N\",\"Y\")","v":"N"}]
[]
["C41 M365 Cloud Services Support and Maintenance"]
["C41.1 Provide experienced, trained and certified resources to configure and support the following software products to ensure that the components are configured to make use of all the functionality and features available ensuring optimal use and performance.",5,null,{"$f":"IF(C326=\"Y\",B326*1,0)","v":0}]
["·                Microsoft Azure AD.",5,null,0]
["·                Microsoft 365 E5. ",5,null,0]
["·                Azure Active Directory Premium Plan P2.",5,null,0]
["C41.2 MS365"]
["·                Overall responsibility for the management and support of MS365 deployment.",5,null,{"$f":"IF(C331=\"Y\",B331*1,0)","v":0}]
["·                Management of Microsoft license groups.",5,null,0]
["·                Co-manage software distribution and endpoint management using SCCM and End Point manager.",5,null,0]
["·                Maintain policies as defined by Information Security.",5,null,0]
["C41.3 Email, Calendar, and Scheduling"]
["·                Overall responsibility for the management and support of Exchange Online.",5,null,{"$f":"IF(C336=\"Y\",B336*1,0)","v":0}]
["·                Management of Hybrid deployment between on premise and Exchange Online.",5,null,0]
["C41.4 Meetings, Calling and Chat"]
["·                Overall responsibility for the management and support of MS Teams as related services.",5,null,{"$f":"IF(C339=\"Y\",B339*1,0)","v":0}]
["C41.5 Social, Intranet and Storage"]
["·                Overall responsibility for the management and support of SharePoint Online, OneDrive, Yammer, and Viva Connections.",5,null,{"$f":"IF(C341=\"Y\",B341*1,0)","v":0}]
["·                Maintain and support the Intranet Site on SharePoint Online and Project server.",5,null,0]
["C41.6 Content services"]
["·                Management and support of content services as defined by Microsoft i.e., Streams, Search, Forms.",1,null,{"$f":"IF(C344=\"Y\",B344*1,0)","v":0}]
["C41.7 Project and Task Management"]
["·                Overall responsibility for the management and support of Microsoft Planner and Microsoft To-Do services.",1,null,{"$f":"IF(C346=\"Y\",B346*1,0)","v":0}]
["C41.8 Analytics"]
["·                Overall responsibility for the management and support of Productivity Score, Secure score and Compliance management.",5,null,{"$f":"IF(C348=\"Y\",B348*1,0)","v":0}]
["C41.9 Information Protection"]
["·                Overall responsibility for the management and support of data protection as defined by Microsoft and adopted by the GPAA as per the Microsoft license agreement.",5,null,{"$f":"IF(C350=\"Y\",B350*1,0)","v":0}]
["C41.10 Threat protection"]
["·                Overall responsibility for the management and support of threat protection as defined by Microsoft and adopted by the GPAA as per the Microsoft license agreement.",5,null,{"$f":"IF(C352=\"Y\",B352*1,0)","v":0}]
["C41.11 Cloud access security broker"]
["·                Overall responsibility for the management and support of cloud access security broker protection as defined by Microsoft and adopted by the GPAA as per the Microsoft license agreement.",5,null,{"$f":"IF(C354=\"Y\",B354*1,0)","v":0}]
["C41.12 Identity and access management"]
["·                Overall responsibility for the management and support for Identity and access management as defined by Microsoft and adopted by the GPAA as per the Microsoft license agreement.",5,null,{"$f":"IF(C356=\"Y\",B356*1,0)","v":0}]
["C41.13 Endpoint and application management"]
["·                Overall responsibility for the management and support for Endpoint and application management as defined by Microsoft and adopted by the GPAA as per the Microsoft license agreement.",5,null,{"$f":"IF(C358=\"Y\",B358*1,0)","v":0}]
["C41.14 Data lifecycle management"]
["·                Overall responsibility for the management and support for Data lifecycle management as defined by Microsoft and adopted by the GPAA as per the Microsoft license agreement.",5,null,{"$f":"IF(C360=\"Y\",B360*1,0)","v":0}]
["C41.15 eDiscovery and Audit"]
["·                Overall responsibility for the management and support for eDiscovery and audit management as defined by Microsoft and adopted by the GPAA as per the Microsoft license agreement.",5,null,{"$f":"IF(C362=\"Y\",B362*1,0)","v":0}]
["C41.16 Insider risk management"]
["·                Overall responsibility for the management and support for Insider risk management as defined by Microsoft and adopted by the GPAA as per the Microsoft license agreement.",5,null,{"$f":"IF(C364=\"Y\",B364*1,0)","v":0}]
["C41.17 Windows"]
["·                Overall responsibility for the management and support for Windows 10 or later versions, Azure Virtual desktop and universal printing as defined by Microsoft and adopted by the GPAA as per the Microsoft license agreement.",1,null,{"$f":"IF(C366=\"Y\",B366*1,0)","v":0}]
["C41.18 Security and Compliance"]
["·                Overall responsibility for the management and support for Security and Compliance management as defined by Microsoft and adopted by the GPAA as per the Microsoft license agreement.",5,null,{"$f":"IF(C368=\"Y\",B368*1,0)","v":0}]
["C41.19 Skills Rate Card"]
["·                Attach a Rate Card for all the skill types that may be required to execute projects in sheet M365 Rate Card.",5,null,{"$f":"IF(C370=\"Y\",B370*1,0)","v":0}]
["List:",null,null,0]
["Description of the Skill: Microsoft Server Support Engineer.",null,null,0]
["Rate: Hourly Rate inclusive of VAT",null,null,0]
["Total",{"$f":"SUM(B326:B373)","v":123},null,{"$f":"SUM(D326:D373)","v":0}]
["Percentage comply",null,null,{"$f":"(+D374/B374)*100","v":{"v":0,"d":"0.0000"}}," "]
["Weight",null,null,5]
["Minimum Threshold",null,null,3]
["Score - Requirement met",null,null,{"$f":"+D376*(D375/100)","v":{"v":0,"d":"0.00"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"IF(D378<D377,\"N\",\"Y\")","v":"N"}]
[]
[]
["C42 Operating System and Application Hosting Environments (On Premise)"]
["·                Provide experienced, trained and Microsoft certified resources to configure and support the following software products to ensure that the components are configured to make use of all the functionality and features available ensuring optimal use and performance:",5,null,{"$f":"IF(C383=\"Y\",B383*1,0)","v":0}]
["-      Infosight.",1,null,0]
["-      Linux (various).",5,null,0]
["-      ManageEngine AD Manager Plus.",5,null,0]
["-      ManageEngine AD Self Service.",1,null,0]
["-      ManageEngine Exchange Reporter.",5,null,0]
["-      ManageEngine Patch Connect Plus.",5,null,0]
["-      Microsoft Windows server suites.",5,null,0]
["-      SCCM.",5,null,0]
["-      vCenter",5,null,0]
["C42.1 Provide Active Directory Access management according to GPAA guidelines.",5,null,0]
["C42.2 Realtime monitoring and notification of servers, services, applications, and events that impact services as per SLA., i.e.:",5,null,0]
["·                Prometheus.",null,null,0]
["·                Grafana.",null,null,0]
["·                CheckMK.",null,null,0]
["·                Nagios.",null,null,0]
["C42.3 Lifecycle management, including provisioning inventory management and decommissioning of servers.",4,null,0]
["C42.4 Virtualisation management of VMware, Hyper-V and Docker/Kubernetes servers. ",5,null,0]
["C42.5 Management of high-availability applications and services, clustered environments across data centres as per SLA.",5,null,0]
["C42.6 Implementation and management of selected OEM server-specific management software on servers.  Upgrade and maintain application and OS level as recommended by OEM.",5,null,0]
["C42.7 Test applications and OS compatibility testing within the test environment before deployment to the production platforms.",5,null,0]
["C42.8 Provide experienced, trained and Microsoft certified resources to configure and support the following HPE hardware products to ensure that the components are configured to make use of all the functionality and features available, resulting in optimal use and performance:",5,null,0]
["·                HPE Blade Centres.",5,null,0]
["·                HPE Blades.",5,null,0]
["·                HPE Nimble storage area networks (SAN).",5,null,0]
["·                HPE Rack mount servers at the regional offices.",5,null,0]
["·                HPE Physical servers in both the data centres for primary domain controllers.",5,null,0]
["·                HPE SAN switches.",5,null,0]
["·                HPE data centre switches.",5,null,0]
["C42.9 Provide server maintenance and support services at the following sites:",5,null,0]
["·                Bisho.",5,null,0]
["·                Bloemfontein.",5,null,0]
["·                Cape Town.",5,null,0]
["·                Durban.",5,null,0]
["·                Gallo Manor (Secondary Data Centre). ",5,null,0]
["·                Hamilton Street (Primary Data centre) where on-site support is required.",5,null,0]
["·                Johannesburg.",5,null,0]
["·                Kimberley.",5,null,0]
["·                Mafikeng.",5,null,0]
["·                Mthatha.",5,null,0]
["·                Nelspruit.",5,null,0]
["·                Phuthaditjhaba- relocating to Bethlehem",5,null,0]
["·                Pietermaritzburg.",5,null,0]
["·                Polokwane.",5,null,0]
["·                Gqeberha.",5,null,0]
["·                Rustenburg.",5,null,0]
["·                Thohoyandou.",5,null,0]
["·                Trevena campus (Sunnyside, Pretoria).",5,null,0]
["·                Bushbuckridge",5,null,0]
["C42.10 Skills Rate Card"]
["·                Attach a Rate Card for all the skill types that may be required to execute projects in this service area in sheet OS & Hosting Rate Card.",5,null,{"$f":"IF(C433=\"Y\",B433*1,0)","v":0}]
["List:",null,null,0]
["Description of the Skill: Microsoft Server Support Engineer.",null,null,0]
["Rate: Hourly Rate inclusive of VAT",null,null,0]
["Total",{"$f":"SUM(B388:B436)","v":204},null,{"$f":"SUM(D388:D436)","v":0}]
["Percentage comply",null,null,{"$f":"(+D437/B437)*100","v":{"v":0,"d":"0.0000"}}," "]
["Weight",null,null,15]
["Minimum Threshold",null,null,8]
["Score - Requirement met",null,null,{"$f":"+D439*(D438/100)","v":{"v":0,"d":"0.00"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"IF(D441<D440,\"N\",\"Y\")","v":"N"}]
[]
["C43 Multi Cloud Services Support and Maintenance – Hosting"]
["C43.1 Provide experienced, trained and Microsoft certified resources to configure and support the following platforms to ensure that the platforms are secured and configured to make use of all the functionality and features available, resulting in optimal use and performance:",5,"Y",{"$f":"IF(C445=\"Y\",B445*1,0)","v":5}]
["·                Microsoft Azure.",5,"Y",5]
["·                AWS.",5,"Y",5]
["·                Other cloud services.",1,"Y",1]
["C43.2 Compute"]
["·                Overall responsibility for the management and support for access cloud compute capacity, virtualization, and scale on demand, e.g.:",5,"Y",5]
["o   Keycloak.",null,null,0]
["o   Kubernetes.",null,null,0]
["o   Camunda.",null,null,0]
["·                Provision of virtual Linux and Windows servers.",5,"Y",5]
["·                Deploy and scale containers deployed on Kubernetes.",5,"Y",5]
["·                Resource management for deployed service and switching off of services not used or scale down as and when required to limit cloud expenditure.",5,"Y",5]
["·                Management of Hybrid deployment.",5,null,0]
["C43.3 Networks"]
["·                Overall responsibility for the management and support of connecting cloud and on-premise infrastructure and virtual network services with the cloud provider environment (the GPAA will use Azure EXPRESSROUTE and AWS Direct Connect and direct network connections to any other cloud providers via the appointed network Service Provider).",5,null,{"$f":"IF(C459=\"Y\",B459*1,0)","v":0}]
["·                Load balance inbound and out bound traffic using cloud load balancers, i.e.:",5,null,0]
["-      F5.",null,null,0]
["-      NginX.",null,null,0]
["·                Secure network traffic using cloud Firewall.",5,null,0]
["·                Monitor security attacks to virtual servers.",5,null,0]
["·                Secure RDP and SSH connectivity to access virtual servers.",5,null,0]
["·                Optimise network traffic management.",5,null,0]
["·                Monitor network traffic and diagnose issue.",5,null,0]
["·                Management of Hybrid deployment.",5,null,0]
["·                Liaise with interconnect network Service Provider to setup, monitor and maintain connectivity to cloud provider including routing and security.",5,null,0]
["C43.4 Cloud Storage"]
["·                Overall responsibility for the management of cloud object, block, and file storage.",5,null,{"$f":"IF(C471=\"Y\",B471*1,0)","v":0}]
["·                Seamless access, secure access to cloud storage.",5,null,0]
["·                Synchronisation of data for Hybrid solutions.",5,null,0]
["·                Backup of cloud deployed application, data and servers.",5,null,0]
["·                Services excluded are Teams Phone to external numbers and audio conferencing between external parties.",1,null,0]
["C43.5 Databases"]
["·                Overall responsibility for the management and support of databases.",5,null,{"$f":"IF(C477=\"Y\",B477*1,0)","v":0}]
["·                Synchronisation of data for Hybrid solutions.",5,null,0]
["·                Migration of Microsoft SQL on-premise databases to Cloud SQL service as and when required by the GPAA.",1,null,0]
["C43.6 Identity"]
["·                Overall responsibility for the management and support of use access across devices, data, applications and infrastructure.",5,null,{"$f":"IF(C481=\"Y\",B481*1,0)","v":0}]
["·                Synchronisation AD with AAD for hybrid deployments.",5,null,0]
["·                Integration with KeyCloak and Oracle IAM.",4,null,0]
["·                Assist with the management, support and access to published APIs.",1,null,{"$f":"IF(C484=\"Y\",B484*1,0)","v":0}]
["C43.8 Management and Governance"]
["·                Overall responsibility for the management, support and administration of all services deployed with the cloud environment.",5,null,{"$f":"IF(C486=\"Y\",B486*1,0)","v":0}]
["·                Monitor status of deployed platforms.",5,null,0]
["·                Monitor, diagnose and optimise network problems and issues.",5,null,0]
["·                Automate, configure, and update resources.",5,null,0]
["·                Implement recommendations with approval of the GPAA.",5,null,0]
["·                Optimally manage resources.",5,null,0]
["·                Create, maintain and optimise scheduled work.",5,null,0]
["·                Create, maintain and optimise policies for compliance.",5,null,0]
["C43.9 Media"]
["·                Overall responsibility for the management and support of Content Delivery Network access and Media.",1,null,{"$f":"IF(C495=\"Y\",B495*1,0)","v":0}]
["C43.10 Migration"]
["·                Overall responsibility for the management, configuration, and migration of on-premise to cloud environment as identified by the GPAA during the migration phases.",5,null,{"$f":"IF(C497=\"Y\",B497*1,0)","v":0}]
["C43.11 Skills Rate Card"]
["·                Attach a Rate Card for all the skill types that may be required to execute projects in this service area in sheet Multi Cloud Rate Card.",5,null,{"$f":"IF(C499=\"Y\",B499*1,0)","v":0}]
["List:",null,null,0]
["Description of the Skill: Microsoft Server Support Engineer.",null,null,0]
["Rate: Hourly Rate inclusive of VAT",null,null,0]
["Total",{"$f":"SUM(B445:B502)","v":184},null,{"$f":"SUM(D445:D502)","v":36}]
["Percentage comply",null,null,{"$f":"(+D503/B503)*100","v":{"v":19.565217391304348,"d":"19.5652"}}," "]
["Weight",null,null,5]
["Minimum Threshold",null,null,2]
["Score - Requirement met",null,null,{"$f":"+D505*(D504/100)","v":{"v":0.9782608695652174,"d":"0.98"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"IF(D507<D506,\"N\",\"Y\")","v":"N"}]

{"sheet":"Scores","index":1,"n_rows":115,"n_cols":4,"rows_kept":115,"merged":[[58,0,58,2],[66,0,66,2]]}
["Service","Priority ","Indicate Comply =Y / Not Comply = N","Score"]
["General functionality requirement (Service C1 to C30)"]
["Total",{"$f":"Compliance!$B$43","v":102},null,{"$f":"Compliance!$D$43","v":5}]
["Percentage comply",null,null,{"$f":"Compliance!$D$44","v":4.901960784313726}]
["Weight",null,null,{"$f":"Compliance!$D$45","v":20}]
["Minimum Threshold",null,null,{"$f":"Compliance!$D$46","v":15}]
["Score - Requirement met",null,null,{"$f":"Compliance!$D$47","v":{"v":0.9803921568627452,"d":"0.98"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$48","v":"N"}]
[]
[" "]
["C31 Network Management Services"]
["Total",{"$f":"Compliance!$B$97","v":140},null,{"$f":"Compliance!$D$97","v":10}]
["Percentage comply",null,null,{"$f":"Compliance!$D$98","v":{"v":7.142857142857142,"d":"7.1429"}}]
["Weight",null,null,{"$f":"Compliance!$D$99","v":10}]
["Minimum Threshold",null,null,{"$f":"Compliance!$D$100","v":5}]
["Score - Requirement met",null,null,{"$f":"Compliance!$D$101","v":{"v":0.7142857142857142,"d":"0.71"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$102","v":"N"}]
[]
["C32 Network Cabling"]
["Total",{"$f":"Compliance!$B$112","v":26},null,{"$f":"Compliance!$D$112","v":0}]
["Percentage comply",null,null,{"$f":"Compliance!$D$113","v":{"v":0,"d":"0.0000"}}]
["Weight",null,null,{"$f":"Compliance!$D$114","v":5}]
["Minimum Threshold",null,null,{"$f":"Compliance!$D$115","v":3}]
["Score - Requirement met",null,null,{"$f":"Compliance!$D$116","v":{"v":0,"d":"0.00"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$117","v":"N"}]
[]
["C33 SQL Database Management"]
["Total",{"$f":"Compliance!$B$126","v":21},null,{"$f":"Compliance!$D$126","v":0}]
["Percentage comply",null,null,{"$f":"Compliance!$D$127","v":{"v":0,"d":"0.0000"}}]
["Weight",null,null,{"$f":"Compliance!$D$128","v":5}]
["Minimum Threshold",null,null,{"$f":"Compliance!$D$129","v":3}]
["Score - Requirement met",null,null,{"$f":"Compliance!$D$130","v":{"v":0,"d":"0.00"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$131","v":"N"}]
[]
["C34 SharePoint Support"]
["Total",{"$f":"Compliance!$B$143","v":25},null,{"$f":"Compliance!$D$143","v":0}]
["Percentage comply",null,null,{"$f":"Compliance!$D$144","v":{"v":0,"d":"0.0000"}}]
["Weight",null,null,{"$f":"Compliance!$D$145","v":5}]
["Minimum Threshold",null,null,{"$f":"Compliance!$D$146","v":3}]
["Score - Requirement met",null,null,{"$f":"Compliance!$D$147","v":{"v":0,"d":"0.00"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$148","v":"N"}]
[]
["C35 Citrix Maintenance and Support"]
["Total",{"$f":"Compliance!$B$154","v":15},null,{"$f":"Compliance!$D$154","v":0}]
["Percentage comply",null,null,{"$f":"Compliance!$D$155","v":{"v":0,"d":"0.0000"}}]
["Weight",null,null,{"$f":"Compliance!$D$156","v":5}]
["Minimum Threshold",null,null,{"$f":"Compliance!$D$157","v":3}]
["Score - Requirement met",null,null,{"$f":"Compliance!$D$158","v":{"v":0,"d":"0.00"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$159","v":"N"}]
[]
["C36 Service Management Services"]
["Total",{"$f":"Compliance!$B$177","v":55},null,{"$f":"Compliance!$D$177","v":0}]
["Percentage comply",null,null,{"$f":"Compliance!$D$178","v":{"v":0,"d":"0.0000"}}]
["Weight",null,null,{"$f":"Compliance!$D$179","v":5}]
["Minimum Threshold",null,null,{"$f":"Compliance!$D$180","v":3}]
["Score - Requirement met",null,null,{"$f":"Compliance!$D$181","v":{"v":0,"d":"0.00"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$182","v":"N"}]
[]
["C37 Data Backup and Restores"]
["Total",{"$f":"Compliance!$B$196","v":46},null,{"$f":"Compliance!$D$196","v":0}]
["Percentage comply",null,null,{"$f":"Compliance!$D$197","v":{"v":0,"d":"0.0000"}}]
["Weight",null,null,{"$f":"Compliance!$D$198","v":5}]
["Minimum Threshold",null,null,{"$f":"Compliance!$D$199","v":3}]
["Score - Requirement met",null,null,{"$f":"Compliance!$D$200","v":{"v":0,"d":"0.00"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$201","v":"N"}]
[]
["C38 End-user Support Services"]
["Total",{"$f":"Compliance!$B$257","v":201},null,{"$f":"Compliance!$D$257","v":0}]
["Percentage comply",null,null,{"$f":"Compliance!$D$258","v":{"v":0,"d":"0.0000"}}]
["Weight",null,null,{"$f":"Compliance!$D$259","v":5}]
["Minimum Threshold",null,null,{"$f":"Compliance!$D$260","v":3}]
["Score - Requirement met",null,null,{"$f":"Compliance!$D$261","v":{"v":0,"d":"0.00"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$262","v":"N"}]
[]
["C39 End-Point Security Services"]
["Rate: Hourly Rate inclusive of VAT",null,null,{"$f":"IF(C76=\"Y\",B76*1,0)","v":0}]
["Total",{"$f":"Compliance!$B$302","v":148},null,{"$f":"Compliance!$D$302","v":0}]
["Percentage comply",null,null,{"$f":"Compliance!$D$303","v":{"v":0,"d":"0.0000"}}]
["Weight",null,null,{"$f":"Compliance!$D$304","v":5}]
["Minimum Threshold",null,null,{"$f":"Compliance!$D$305","v":3}]
["Score - Requirement met",null,null,{"$f":"Compliance!$D$306","v":{"v":0,"d":"0.00"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$307","v":"N"}]
[]
["C40 Enterprise Systems Management"]
["Total",{"$f":"Compliance!$B$318","v":38},null,{"$f":"Compliance!$D$318","v":0}]
["Percentage comply",null,null,{"$f":"Compliance!$D$319","v":{"v":0,"d":"0.0000"}}]
["Weight",null,null,{"$f":"Compliance!$D$320","v":5}]
["Minimum Threshold",null,null,{"$f":"Compliance!$D$321","v":3}]
["Score - Requirement met",null,null,{"$f":"Compliance!$D$322","v":{"v":0,"d":"0.00"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$323","v":"N"}]
[]
["C41 M365 Cloud Services Support and Maintenance"]
["Total",{"$f":"Compliance!$B$374","v":123},null,{"$f":"Compliance!$D$374","v":0}]
["Percentage comply",null,null,{"$f":"Compliance!$D$375","v":{"v":0,"d":"0.0000"}}]
["Weight",null,null,{"$f":"Compliance!$D$376","v":5}]
["Minimum Threshold",null,null,{"$f":"Compliance!$D$377","v":3}]
["Score - Requirement met",null,null,{"$f":"Compliance!$D$378","v":{"v":0,"d":"0.00"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$379","v":"N"}]
[]
[]
["C42 Operating System and Application Hosting Environments (On Premise)"]
["Total",{"$f":"Compliance!$B$437","v":204},null,{"$f":"Compliance!$D$437","v":0}]
["Percentage comply",null,null,{"$f":"Compliance!$D$438","v":{"v":0,"d":"0.0000"}}]
["Weight",null,null,{"$f":"Compliance!$D$439","v":15}]
["Minimum Threshold",null,null,{"$f":"Compliance!$D$440","v":8}]
["Score - Requirement met",null,null,{"$f":"Compliance!$D$441","v":{"v":0,"d":"0.00"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$442","v":"N"}]
[]
["C43 Multi Cloud Services Support and Maintenance – Hosting"]
["Total",{"$f":"Compliance!$B$503","v":184},null,{"$f":"Compliance!$D$503","v":36}]
["Percentage comply",null,null,{"$f":"Compliance!$D$504","v":{"v":19.565217391304348,"d":"19.5652"}}]
["Weight",null,null,{"$f":"Compliance!$D$505","v":5}]
["Minimum Threshold",null,null,{"$f":"Compliance!$D$506","v":2}]
["Score - Requirement met",null,null,{"$f":"Compliance!$D$507","v":{"v":0.9782608695652174,"d":"0.98"}}]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$508","v":"N"}]

{"sheet":"Summary","index":2,"n_rows":29,"n_cols":4,"rows_kept":29,"merged":[[15,0,15,2],[17,0,17,2]]}
["Service","Priority ","Indicate Comply =Y / Not Comply = N","Score"]
["General functionality requirement (Service C1 to C30)"]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$48","v":"N"}]
["C31 Network Management Services"]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$102","v":"N"}]
["C32 Network Cabling"]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$117","v":"N"}]
["C33 SQL Database Management"]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$131","v":"N"}]
["C34 SharePoint Support"]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$148","v":"N"}]
["C35 Citrix Maintenance and Support"]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$159","v":"N"}]
["C36 Service Management Services"]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$182","v":"N"}]
["C37 Data Backup and Restores"]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$201","v":"N"}]
["C38 End-user Support Services"]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$262","v":"N"}]
["C39 End-Point Security Services"]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$307","v":"N"}]
["C40 Enterprise Systems Management"]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$323","v":"N"}]
["C41 M365 Cloud Services Support and Maintenance"]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$379","v":"N"}]
["C42 Operating System and Application Hosting Environments (On Premise)"]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$442","v":"N"}]
["C43 Multi Cloud Services Support and Maintenance – Hosting"]
["Higher Than MinimumThreshold?",null,null,{"$f":"Compliance!$D$508","v":"N"}]

{"sheet":"Cabling Rate Card","index":3,"n_rows":167,"n_cols":4,"rows_kept":167,"merged":[[0,0,0,3],[34,1,35,1],[34,2,35,2],[34,3,35,3],[92,1,93,1],[92,2,93,2],[92,3,93,3],[134,0,135,0],[141,0,142,0],[148,0,149,0]]}
["Cabling Rate Card"]
["All prices must be inclusive of VAT","Cost VAT Incl","Cost VAT Incl","Cost VAT  Incl"]
["Twisted pair per meter","UTP","FTP","STP"]
["Cat 5e (Grey)"," R"," R"," R"]
["Cat 5e (Red)"," R"," R"," R"]
["Cat 5e (Green)"," R"," R"," R"]
["Cat 5e (Blue)"," R"," R"," R"]
[]
["Cat 6 (Grey)"," R"," R"," R"]
["Cat 6 (Red)"," R"," R"," R"]
["Cat 6 (Green)"," R"," R"," R"]
["Cat 6 (Blue)"," R"," R"," R"]
[]
["Cat 6a(Grey)"," R"," R"," R"]
["Cat 6a (Red)"," R"," R"," R"]
["Cat 6a (Green)"," R"," R"," R"]
["Cat 6a (Blue)"," R"," R"," R"]
[]
["UTP Fly Leads","1 Meter","3 Meter","10 Meter"]
["Cat 5e (Grey)"," R"," R"," R"]
["Cat 5e (Red)"," R"," R"," R"]
["Cat 5e (Green)"," R"," R"," R"]
["Cat 5e (Blue)"," R"," R"," R"]
[]
["Cat 6 (Grey)"," R"," R"," R"]
["Cat 6 (Red)"," R"," R"," R"]
["Cat 6 (Green)"," R"," R"," R"]
["Cat 6 (Blue)"," R"," R"," R"]
[]
["Cat 6a(Grey)"," R"," R"," R"]
["Cat 6a (Red)"," R"," R"," R"]
["Cat 6a (Green)"," R"," R"," R"]
["Cat 6a (Blue)"," R"," R"," R"]
[]
["Material Per Network Point","UTP","FTP","STP"]
["(100 Meter- terminated including 3m fly lead and material)"]
["Cat 5e (Grey)"," R"," R"," R"]
["Cat 5e (Red)"," R"," R"," R"]
["Cat 5e (Green)"," R"," R"," R"]
["Cat 5e (Blue)"," R"," R"," R"]
[]
["Cat 6 (Grey)"," R"," R"," R"]
["Cat 6 (Red)"," R"," R"," R"]
["Cat 6 (Green)"," R"," R"," R"]
["Cat 6 (Blue)"," R"," R"," R"]
[]
["Cat 6a(Grey)"," R"," R"," R"]
["Cat 6a (Red)"," R"," R"," R"]
["Cat 6a (Green)"," R"," R"," R"]
["Cat 6a (Blue)"," R"," R"," R"]
[]
["Fibre Cable - Material per meter","OM3","OM4","OM5"]
["Internal use"]
["4 Core"," R"," R"," R"]
["6 Core"," R"," R"," R"]
["8 Core"," R"," R"," R"]
["12 Core"," R"," R"," R"]
[]
["External - Material overhead use per meter"]
["4 Core"," R"," R"," R"]
["6 Core"," R"," R"," R"]
["8 Core"," R"," R"," R"]
["12 Core"," R"," R"," R"]
[]
["Wooden poles","3m ","4.2m ","6m "]
["CCA Treated H4 100mm-119mm"," R"," R"," R"]
["CCA Treated H4 120mm-139mm"," R"," R"," R"]
["CCA Treated H4 140m-159mm"," R"," R"," R"]
[]
["Aluminium Power and Data Poles","3 Meter","4 Meter","5 Meter"]
["Diameter (57 mm) 4 compartments"," R"," R"," R"]
["Assembly Kit"," R"," R"," R"]
[]
["Fiber Patch leads (LC-LC)","3 Meter","5 Meter","10 Meter"]
["OM3"," R"," R"," R"]
["OM4"," R"," R"," R"]
["OM5"," R"," R"," R"]
[]
["UTP Terminated Patch panels with cable management","24 Port","48 Port"]
["Cat 5e"," R"," R"]
["Cat 6"," R"," R"]
["Cat6a"," R"," R"]
[]
["LC Terminated Sliding Patch panels with cable management","Qty x1","Qty x10"]
["6 Fiber"," R"," R"]
["12 Fiber"," R"," R"]
["48 Fiber"," R"," R"]
[]
["Brush Panel","Qty x1","Qty x10"]
["1U brush panel "," R"," R"]
[]
["Cable tray (per 3 meter)","150 mm (W)","300 mm (W)"]
["Galvanised mesh cable tray"," R"," R"]
["(3m length, 50mm High)"]
["Accessories for 3 meter length mounting"," R"," R"]
[]
["White PVC Trunking (3 meter)","Qty x1","Qty x10"]
["50 x 50 Trunk + lid"," R"," R"]
["75 x 50 Trunk + lid"," R"," R"]
["75 x 75 Trunk + lid"," R"," R"]
["100 x 50 Trunk + lid"," R"," R"]
["100 x 75 Trunk + lid"," R"," R"]
["100 x 100 Trunk + lid"," R"," R"]
[]
["Trunking accessories","Qty x1","Qty x10"]
["50 x 50 Flat angle"," R"," R"]
["75 x 50 Flat angle"," R"," R"]
["75 x 75 Flat angle"," R"," R"]
["100 x 50 Flat angle"," R"," R"]
["100 x 75 Flat angle"," R"," R"]
["100 x 100 Flat angle"," R"," R"]
["50 x 50 Int angle"," R"," R"]
["75 x 50 Int angle"," R"," R"]
["75 x 75 Int angle"," R"," R"]
["100 x 50 Int angle"," R"," R"]
["100 x 75 Int angle"," R"," R"]
["100 x 100 Int angle"," R"," R"]
["50 x 50 Stop end"," R"," R"]
["75 x 50 Stop end"," R"," R"]
["75 x 75 Stop end"," R"," R"]
["100 x 50 Stop end"," R"," R"]
["100 x 75 Stop end"," R"," R"]
["100 x 100 Stop end"," R"," R"]
[]
["PVC Conduit (4 meter)","Qty x1","Qty x10"]
["20 mm"," R"," R"]
["25 mm"," R"," R"]
["32 mm"," R"," R"]
["40 mm"," R"," R"]
["50 mm"," R"," R"]
[]
["Junction boxes","Qty x1","Qty x10"]
["100 x 100"," R"," R"]
[]
["Labour (per 1 hour - Installation)","Business hours","After hours","Sundays and Public Holidays"]
[null,"Hourly Rate VAT Incl","Hourly Rate VAT Incl","Hourly Rate VAT Incl"]
["Project manager"," R"," R"," R"]
["Team leader"," R"," R"," R"]
["Technician"," R"," R"," R"]
["Specialist"," R"," R"," R"]
[]
["Labour (per 1 hour - Faulty finding)","Business hours","After hours","Sundays and Public Holidays"]
[null,"Hourly Rate VAT Incl","Hourly Rate VAT Incl","Hourly Rate VAT Incl"]
["Project manager"," R"," R"," R"]
["Team leader"," R"," R"," R"]
["Technician"," R"," R"," R"]
["Specialist"," R"," R"," R"]
[]
["Labour (per 1 hour - Travel)","Business hours","After hours","Sundays and Public Holidays"]
[null,"Hourly Rate VAT Incl","Hourly Rate VAT Incl","Hourly Rate VAT Incl"]
["Project manager"," R"," R"," R"]
["Team leader"," R"," R"," R"]
["Technician"," R"," R"," R"]
["Specialist"," R"," R"," R"]
[]
["Travel cost per kilometre","Cost per kilometre Vat Incl"]
["Rate per kilometre"," R"]
[]
["Additional Item not listed but required","Qty","Unit type","Price"]
[{"$nulls":3}," R"]
[{"$nulls":3}," R"]
[{"$nulls":3}," R"]
[{"$nulls":3}," R"]
[{"$nulls":3}," R"]
[{"$nulls":3}," R"]
[{"$nulls":3}," R"]
[" Are we going to evaluate Rate Card quotes in the pricing"]

{"sheet":"Network Mngt Services Rate Card","index":4,"n_rows":2,"n_cols":3,"rows_kept":2,"merged":[[0,0,0,3]]}
["Network Management Services Rate Card"]
["Description of skill / material","Unit of measure (e.g. hour)","Rate per unit (Excl VAT)"]

{"sheet":"EPS Services Rate Card","index":5,"n_rows":2,"n_cols":3,"rows_kept":2,"merged":[[0,0,0,3]]}
["End-Point Security Services Rate Card"]
["Description of skill / material","Unit of measure (e.g. hour)","Rate per unit (Excl VAT)"]

{"sheet":"M365 Rate Card","index":6,"n_rows":2,"n_cols":3,"rows_kept":2,"merged":[[0,0,0,3]]}
["M365 Cloud Services Support and Maintenance Rate Card"]
["Description of skill / material","Unit of measure (e.g. hour)","Rate per unit (Excl VAT)"]

{"sheet":"OS & Hosting Rate Card ","index":7,"n_rows":2,"n_cols":3,"rows_kept":2,"merged":[[0,0,0,3]]}
["Operating System and Application Hosting Environments (On Premise) Rate Card"]
["Description of skill / material","Unit of measure (e.g. hour)","Rate per unit (Excl VAT)"]

{"sheet":"Multi Cloud Rate Card","index":8,"n_rows":2,"n_cols":3,"rows_kept":2,"merged":[[0,0,0,3]]}
["Multi Cloud Services Support and Maintenance – Hosting Rate Card"]
["Description of skill / material","Unit of measure (e.g. hour)","Rate per unit (Excl VAT)"]