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[]
[null,null,"Technical Evaluation Criteria"]
[null,"No. ","Criterion","Description","Evaluation values","Weighting ","RATING SCALE"]
[null,"No. "]
[null,null,"TECHNICAL SPECIFICATIONS"]
[]
[null,1,"End to end solution","The Document examination and authentication machine combines sophisticated digital imaging and multi-wavelength LED technology with a clear and efficient software interface, to provide a complete service to the examination of all forms of questioned documents.     \n\nThe service provider must demonstrate to SARS their ability to deliver on the required technical criteria (as stipulated in the sub-criterion below) by submitting a  video showing the functionality of the machine, the service being provided and implemented successfully.\n\nThe Super Re-service Imaging (SRI) is an optical system providing excellent clarity and image re-service of documents up to A4/Letter size.\n\nRefers to the full cycle functionality of the machine.   The service provider must prove to SARS the solution’s capability by means of a mock-up demonstration.","1.1. Reveal Detail - The machine is able to confirm document authenticity, and or reveal evidence of forgery.\n\nProspective bidder's machine should have capability to detect evidence of forgery (Bidders must submit reference information relating to this requirement to support thier response to get muximum points).                                                                                                                                                                                                                                                                                                                                                                                                                   ","1.1 (6)","(a)  Meets requirements, achievable, can reveal authenticity and forgery, acceptable = 6 points \n \n(b) Somewhat less than meeting the requirement, achievable, somewhat suitable, less than acceptable = 4 points\n\n(c) Significantly less than requirements, not fully achievable = 2 points                                                                                                                               \n                                          \n  \n  \n                          \n                          \n\n"]
[{"$nulls":4},"1.2 . Excellent Image Quality-the machine should provide sharp, bright images of documents at the highest magnification.(the bidder's sample will be evaluated on the quality of the image) The bidder must submit together with their bid a printed image sample to validate the image quality.","1.2 (5)","(a)  Meets requirements, achievable (image quality & highest magnification), acceptable = 5 points \n \n(b) Somewhat less than meeting the requirement, achievable, somewhat suitable, less than acceptable = 3 points\n\n(c) Significantly less than requirements, not fully achievable = 1 points\n\n"]
[{"$nulls":4},"1.3. Trusted Technology -The advanced design is technology at its best, trusted by immigration authorities.\n\n(Bidders must provide reference / evidence from current or previous  Immigration Authority, to whom  the bidder's technology is used in their environment) Name of Immigration Authority, contact detail/s and contact person.","1.3 (3)","(a)  Meets requirements, achievable (technology fit forpurpose & referenced by Immigration Authority), acceptable = 3 points \n \n(b) Somewhat less than meeting the requirement, achievable, somewhat suitable, less than acceptable = 1 points\n\n(c) Significantly less than requirements, not  achievable = 0 points\n\n\n\n\n\n"]
[{"$nulls":4},"1.4 Intelligent Software - Create in-house databases for checking questioned documents against the authenticity.(Bidder must demostrate a database model that they have developed or using for verifying authenticity).","1.4 (3)","(a)  Meets requirements, achievable, reliable software,  ability to create customised database, acceptable = 3 points \n \n(b) Somewhat less than meeting the requirement, achievable, somewhat suitable, less than acceptable = 1 points\n\n(c) Significantly less than requirements, not  achievable = 0 points\n\n\n "]
[{"$nulls":4},"1.5. Automated Examinations -Increase both the speed and efficiency of examinations.","1.5 (3)","(a)  Meets requirements, achievable automation, will contribute to efficiency, acceptable = 3 points \n\n(b) Somewhat less than meeting the requirement, achievable, somewhat suitable, less than acceptable = 1 points\n\n(c) Significantly less than requirements, not achievable = 0 points\n\n"]
[null,2," Size and Dimension","Refers to the size of the machine that will have the capacity to carry out the overall function.\n\nSARS minimum requirements on the size of the machine, the bidder with equavalent required size machine will achieve maximum points.  ","1. The Weight must be anything up to 43 Kgs and the Dimensions up to the Width x Depth x Height – 660mm x 675mm x 410mm. This excludes the PC and monitor. The PC would normally be under the desk and is a conventional desktop size.\n\n2. The monitor with stand must be anything up to - width: 712 mm - depth: 220 mm - height: 468mm\n","2. (10)","(a)  Meets requirements, achievable, (the weight and monitor complies to SARS requirements) acceptable = 10 points \n \n(b) Somewhat less than meeting the requirement (only one meeting one element of the requirement), somewhat suitable, less than acceptable = 4 points\n\n(c) Significantly less than requirements, not fully achievable = 0 points\n\n\n\n\n                                                                                                                                                                                              "]
[null,3.1," Supplier Experience","The supplier is required to have experience in the x-ray machine and have a proven track record of accomplishement in the industry. ","1. How many years has the Bidder been supplying the Document Authentication X-Ray Machines?                                                  \n\n2. Bidders must submit their company profile to support their response for this requirement.                                                                                                                       ","3.1 (10)","(a) >5 Years = 10 points                                                                                                                       \n(b)  >3 years = 6 points                                                                                                                              \n(c)  <2 Years = 2 points                                                                                                                                                                                                                                                                                                                                                              (d) < One (1) Year = 0 points                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        "]
[null,3.2,"Supplier Reference","The Bidder must provide at least three (3) contactable references letters from current and/or previous clients. The reference must be in the letterhead of the company / department giving testimonial with contact details of the responsible person."," The letter must include the following: \n1. the description of the service, and\n2. the contract duration. ","3.2 (10)","(a) Three (3) reference letters consisting of (Description of Service and Contract duration) = 10 points \n(b) Two (2) reference letters consisting of (Description of Service and Contract duration) = 6 points\n(c) One (1) reference letter consisting of (Description of Service and Contract duration) = 2 points\n(d) Zero reference letter submitted = 0 points"]
[null,4.1,"Training and Service Support ","Refers to the training and service and support that the service provider will provide SARS. \n\nAs part of training to increase user acceptance, the bidder must offer available  training videos, together with the traditional On-site training.  ","1. The Bidder  should be available to provide training on how to operate the machine.\n\nThe Bidder must provide On-site training resource.Bidder must supply dedicated training  personnel with industry experience: (Provide CV with name, email address, contact number, years in the industry and detailed experience). \n\nBidder must submit training video demonstrating the use of the machine to support this requirement.  \n","4.1 (10)","                                                                                                                  (a) Three (3) professionals with document authentication x-ray machine experience= 10 points maximum                                                                                                               \n(b) Two (2) professionals with document authentication x-ray machine experience = 6 points\n(c) One (1) professional with document authentication x-ray machine experience = 2 points                                   \n(d) Zero (0) professional with document authentication x-ray machine experience = 0 points"]
[null,4.2,"Training Manual ","Refers to a training manual that will guide the users to easily access training\n\nTraining and Usability- the bidder must indicate that new users can easily be trained to use the machine. ","1. The Bidder must provide a training manual which will guide the users on how to operate the X-Ray Machine.                                      \n2. The training manual must be easy to navigate e.g. content presentation format                                                                                \n3. Are the Bidder's training manual  flexible and innovative? e.g.  Video based training manuals, text and image based training manuals (The bidder must provide a sample of a training manual)                                                                                                              4. Where there are any technical enhancement to the machine , the solution provider should provide updated training manual to equip the users on those changes.            ","4.2 (10)","(a)  Meets 4 of the requirements, achievable, (training manual provided,tthe manual is easy navigate, the manual shows flexibility and innovation, the bidder confirmed that they will provide updated training manual in any event there are technical ehancement on the machine , acceptable = 10 points \n(b)  Meets 3-2 of the requirements, complies with material aspects of the technical criterion but may not comply in certain aspects, achievable,  acceptable = 6 points \n(c)  Meets 2-1 of the requirements, does not comply with certain material aspects of the criterion, achievable,  acceptable = 4 points\n(d) Significantly less requirement, does not comply with material aspects of the criterion-not  achievable = 0 points "]
[null,5.1,"Information Security Governance","Refers to Information Security Governance\n\nSARS aims to establish the Bidder’s Information Security Governance in its operations and any elements of risk that may exist to the provision of services to SARS. The Bidder will be evaluated on the following basis: \n• The Bidder has shown an understanding of SARS requirements on Information Security Governance and has set out its response accordingly.\n• The Bidder’s Information Security Governance will meet or exceed SARS requirements.\n• The Bidder’s Information Security Governance solution represents a low risk to the take on and on-going delivery of these Services.","1. The service provider must confirm if they conform to King 1/2/3/4 reports on governance.\n2. The service provider must provide an overview of information security policy, standards and process (SOP) implementation.\n3. The service provider must confirm if information security awareness is performed.\n4 The service provider must confirm audit, risk assessment and vulnerability assessment processes.  This includes confirmation that SARS can perform audits/assessment at any time.\n","5.1 (10)","(a)  Meets full requirements, complies with all aspects of the technical criterion, the Bidder’s response to an Inquiry pose little or no risk in respect of Information Security Governance, acceptable = 10 points \n(b)  Meets 3 of the requirements, complies with material aspects of the technical criterion but may not comply in certain aspects of Information Security Governance criterion, acceptable risk is posed in respect of the criterion = 8 points \n(c)  Meets 2 of the requirements, complies with material aspects of the technical criterion but certain elements of non-compliance transfer risk to SARS. = 6 points\n(d)  Meets 1 of the requirements, does not comply with certain material aspects of the Information Security Governace technical criterion. SARS may be able to make adjustments to accommodate the non-compliance but the response may still transfer significant risk. = 4 points\n(e) Does not comply with material aspects of the Information Security Governance technical criterion. The non-compliance with the technical criterion is regarded as unacceptable.= 0 points"]
[null,5.2,"Information Security","Refers to Information Security","1. The service provider must provide an overview of logical access control measures.\n2. The service provider must provide an overview of data protection measures.\n3. The service provider must provide an overview of technical support, problem-, change management processes, including patch management.\n4. The service provider must provide an overview of malicious code (viruses, malware, ransomware etc.) measures.\n5. The service provider must provide an overview of network security measures.\n6. The service provider must provide an overview of application security measures.\n7. The service provider must provide an overview of back up, disaster recovery and business continuity measures.\n8. The service provider must provide an overview of IT asset management, including compliance to license agreements.\n","5.2 (10)","(a)  Meets 8 of the requirements, complies with all aspects of the Information Security criterion, the Bidder’s response to an Inquiry pose little or no risk in respect of the criterion, achievable, (technical support, after sales technical support, comprehensive security available, acceptable = 10 points \n(b)  Meets 4-6 of the requirements,  complies with material aspects of the technical criterion but may not comply in certain aspects of Information Security criterion, acceptable risk is posed in respect of the criterion. = 6 points \n(c)  Meets 2-3 of the requirements, complies with material aspects of the technical criterion but certain elements of non-compliance transfer risk to SARS. = 4 points\n(d) Meets 1 requirement, does not comply with certain material aspects of the Information Security criterion. SARS may be able to make adjustments to accommodate the non-compliance but the response may still transfer significant risk. = 2 points\n(e) Does not comply with material aspects of the Information Security technical criterion. The non-compliance with the technical criterion is regarded as unacceptable.= 0 points"]
[null,6," Integration Requirements","Integration refers to how the service provider will interface the machine into the SARS IT environment.Platforms - The Bidder must indicate the technical infrastructure platforms — operating systems, databases, servers and networks — that are supported. ","The service provider must interface with the existing IT services for the management and processing of scanned data.","6.(10)","(a)  Meets full requirements, complies with all aspects of the Information Technology Integration Requirements technical criterion, the Bidder’s response to an Inquiry pose little or no risk in respect of criterion, acceptable = 10 points\n                                                                                                                         (b) Does not comply with material aspects of SARS Information Technology integration requirements criterion. The non-compliance with the technical criterion is regarded as unacceptable.= 0 points"]
[null,null,"TOTAL",null,null,100,100]