{"text_format":"3","workbook":"xlsx","n_sheets":5,"sheets":["Hosted PBX","Call Recordings","Call Center","AudioCodes SBC","SIP Trunks"],"not_rendered":{"images":1},"read":"whole","date_system":"1900"}

{"sheet":"Hosted PBX","index":0,"n_rows":25,"n_cols":9,"rows_kept":25,"merged":[[0,0,0,8]]}
["Annexure B5: Support and Maintenance Information"]
[]
["Notes"]
["1. Bidder must read the notes prior to completing the Support and Maintenance Information who will be assigned to the Transnet account should the bidder be successful."]
["2. The information below illustrate the suppliers capacity and capability to render the services."]
["3. This schedule must be duly completed. Any missing information may render the line item non responsive."]
["4.All items to clearly referenced with supporting information (reports, screenshots, dashboards, IMACd schedules, etc)"]
["5. The Bidder must provide details of key service management items (as listed below) of 2 Hosted PBX projects maintained and supported within the past 5 years."]
["6. An example has been provided on how to complete the Project Completion labled e.g."]
[]
["Project/Engagement No.","Name","Surname","Title","Company","Item #","Project/Engagement activity/dimension","Period of engagement ","Submit a Completion certificate, report (or equivalent documented proof on customer letterhead) signed by the customer  with activity listed?\n\nIndicate [Yes/ No] with reference to documentation included in RFP"]
["eg","Joe","Walters","IT director","Trellix Telecom",1,"Signed SLA contracts in place","2022/11/03 to current","Yes see attached ref.  … page … item …"]
[{"$nulls":5},2,"SLA-managed IMACDs in place",null,"No"]
[{"$nulls":5},3,"Service management with monthly meetings in place",null,"Yes see attached ref.  … page … item …"]
[{"$nulls":5},4,"Mean Time to Resolve reports with average monthly (over 3 months period at minimum) MTTR less than 4 hours: ",null,"Yes see attached ref.  … page … item …"]
[{"$nulls":5},5,"Average Availability for Hosted PBX equipment > 99.9%: ",null,"Yes see attached ref.  … page … item …"]
[{"$nulls":5},6,"Pro-active maintenance performed: Standard Operating procedures and routine testing",null,"Yes see attached ref.  … page … item …"]
[]
[{"$nulls":8},"Yes see attached ref.  … page … item …"]
["eg","Peter","Wolf","Customer director","Traccom Telecom",1,"Signed SLA contracts in place","2021/11/03 to 2024/11/03","Yes see attached ref.  … page … item …"]
[{"$nulls":5},2,"SLA-managed IMACDs in place",null,"Yes see attached ref.  … page … item …"]
[{"$nulls":5},3,"Service management with monthly meetings in place",null,"Yes see attached ref.  … page … item …"]
[{"$nulls":5},4,"Mean Time to Resolve reports with average monthly (over 3 months period at minimum) MTTR less than 4 hours: ",null,"Yes see attached ref.  … page … item …"]
[{"$nulls":5},5,"Average Availability for Hosted PBX equipment > 99.9%: ",null,"Yes see attached ref.  … page … item …"]
[{"$nulls":5},6,"Pro-active maintenance performed: Standard Operating procedures and routine testing",null,"Yes see attached ref.  … page … item …"]

{"sheet":"Call Recordings","index":1,"n_rows":28,"n_cols":9,"rows_kept":28,"merged":[[0,0,0,8]]}
["Annexure CF5: Support and Maintenance Information"]
[]
["Notes"]
["1. Bidder must read the notes prior to completing the Support and Maintenance Information who will be assigned to the Transnet account should the bidder be successful."]
["2. The information below illustrate the suppliers capacity and capability to render the services."]
["3. This schedule must be duly completed. Any missing information may render the line item non responsive."]
["4. It is important that the bidder has consent from the resources to be assigned to the Transnet account should the bidder be successful."]
["5. The Bidder must provide details of 2 Call Recordings projects maintained and supported within the past 5 years."]
["6. An example has been provided on how to complete the Project Completion labled e.g."]
[]
["Project/Engagement No.","Name","Surname","Title","Company","Item #","Project/Engagement activity/dimension","Period of engagement ","Submit a Completion certificate, report (or equivalent documented proof on customer letterhead) signed by the customer  with activity listed?\n\nIndicate [Yes/ No] with reference to documentation included in RFP"]
["eg","Joe","Walters","IT director","Trellix Telecom",1,"1) Mean Time to Resolve reports with average MTTR less than 4 hours",null,"Yes see attached ref.  … page … item …"]
[{"$nulls":5},2,"2)Average Availability over at least 6 months period for Call Recordings >99%","2022/11/03 to current","No"]
[{"$nulls":5},3,"3) Network security provided",null,"Yes see attached ref.  … page … item …"]
[{"$nulls":5},6,"4) Testing of Disaster recover and/or failover at least annually",null,"Yes see attached ref.  … page … item …"]
[{"$nulls":5},7,"5) Pro-active maintenance performed: Standard Operating procedures executed and routine testing       ",null,"Yes see attached ref.  … page … item …"]
[{"$nulls":5},8,"6) Pro-active maintenance performed: Standard Operating procedures executed and routine testing       ",null,"No"]
[]
[]
["eg","Peter","Wolf","Customer director","Traccom",1,"1) Mean Time to Resolve reports with average MTTR less than 4 hours","2021/11/03 to 2024/11/03","Yes but only for 5 provinces supported see attached ref.  … page … item …"]
[{"$nulls":5},2,"2)Average Availability over at least 6 months period for Call Recordings >99%",null,"No"]
[{"$nulls":5},3,"3) Network security provided",null,"Yes see attached ref.  … page … item …"]
[{"$nulls":5},4,"4) Testing of Disaster recover and/or failover at least annually",null,"Yes see attached ref.  … page … item …"]
[{"$nulls":5},5,"5) Pro-active maintenance performed: Standard Operating procedures executed and routine testing       ",null,"Yes see attached ref.  … page … item …"]
[{"$nulls":5},6,"6) Pro-active maintenance performed: Standard Operating procedures executed and routine testing       ",null,"Yes see attached ref.  … page … item …"]
[]
[]
[1]

{"sheet":"Call Center","index":2,"n_rows":18,"n_cols":9,"rows_kept":18,"merged":[[0,0,0,8]]}
["Annexure CF5: Support and Maintenance Information"]
[]
["Notes"]
["1. Bidder must read the notes prior to completing the Support and Maintenance Information who will be assigned to the Transnet account should the bidder be successful."]
["2. The information below illustrate the suppliers capacity and capability to render the services."]
["3. This schedule must be duly completed. Any missing information may render the line item non responsive."]
["4. It is important that the bidder has consent from the resources to be assigned to the Transnet account should the bidder be successful."]
["5. The Bidder must provide details of one call center maintained and supported within the past 5 years."]
["6. An example has been provided on how to complete the Project Completion labled e.g."]
[]
["Project/Engagement No.","Name","Surname","Title","Company","Item #","Project/Engagement activity/dimension","Period of engagement ","Submit a Completion certificate, report (or equivalent documented proof on customer letterhead) signed by the customer  with activity listed?\n\nIndicate [Yes/ No] with reference to documentation included in RFP"]
["eg","Joe","Walters","IT director","Trellix Telecom",1,"Installation, configuration, administration, support",null,"Yes see attached ref.  … page … item …"]
[{"$nulls":6},"redundant high availability fail-over capability provided"]
[{"$nulls":5},2,"Security services provided including DMZ, Firewalls","2022/11/03 to current","No"]
[{"$nulls":5},3,"Provision/support of call center",null,"Yes see attached ref.  … page … item …"]
[{"$nulls":5},4,"Network security provided",null,"Yes see attached ref.  … page … item …"]
[{"$nulls":5},5,"Call Center Recordings",null,"No"]
[{"$nulls":5},6,"Call Center Management system (CMS)",null,"Yes see attached ref.  … page … item …"]

{"sheet":"AudioCodes SBC","index":3,"n_rows":16,"n_cols":9,"rows_kept":16,"merged":[[0,0,0,8]]}
["Annexure CF5: Support and Maintenance Information"]
[]
["Notes"]
["1. Bidder must read the notes prior to completing the Support and Maintenance Information who will be assigned to the Transnet account should the bidder be successful."]
["2. The information below illustrate the suppliers capacity and capability to render the services."]
["3. This schedule must be duly completed. Any missing information may render the line item non responsive."]
["4. It is important that the bidder has consent from the resources to be assigned to the Transnet account should the bidder be successful."]
["5. The Bidder must provide details of one AudioCodes SBC’s Professional services and Support project maintained and supported within the past 5 years."]
["6. An example has been provided on how to complete the Project Completion labled e.g."]
[]
["Project/Engagement No.","Name","Surname","Title","Company","Item #","Project/Engagement activity/dimension","Period of engagement ","Submit a Completion certificate, report (or equivalent documented proof on customer letterhead) signed by the customer  with activity listed?\n\nIndicate [Yes/ No] with reference to documentation included in RFP"]
[1,"Joe","Walters","IT director","Trellix Telecom",1,"1) supply and implement of AudioCodes SBC’s ",null,"Yes see attached ref.  … page … item …"]
[{"$nulls":6},"2) maintainance of AudioCodes SBC’s "]
[{"$nulls":6},"3) Security Services AudioCodes SBC’s ","2022/11/03 to current","No"]
[{"$nulls":8},"Yes see attached ref.  … page … item …"]
[{"$nulls":8},"Yes see attached ref.  … page … item …"]

{"sheet":"SIP Trunks","index":4,"n_rows":15,"n_cols":9,"rows_kept":15,"merged":[[0,0,0,8]]}
["Annexure B5: Support and Maintenance Information"]
[]
["Notes"]
["1. Bidder must read the notes prior to completing the Support and Maintenance Information who will be assigned to the Transnet account should the bidder be successful."]
["2. The information below illustrate the suppliers capacity and capability to render the services."]
["3. This schedule must be duly completed. Any missing information may render the line item non responsive."]
["4. It is important that the bidder has consent from the resources to be assigned to the Transnet account should the bidder be successful."]
["5. The Bidder must provide details of one SIP trunks project maintained and supported within the past 5 years."]
["6. An example has been provided on how to complete the Project Completion labled e.g."]
[]
["Project/Engagement No.","Name","Surname","Title","Company","Item #","Project/Engagement activity/dimension","Period of engagement ","Submit a Completion certificate, report (or equivalent documented proof on customer letterhead) signed by the customer  with activity listed?\n\nIndicate [Yes/ No] with reference to documentation included in RFP"]
["eg","Joe","Walters","IT director","Trellix Telecom",1,"a) SIP Trunks support and maintenance service contracts ","2022/11/03 to current","Yes see attached ref.  … page … item …"]
[]
[]
[{"$nulls":8},"No"]