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[null,"RFP ANNEXURE G -EVALUATION CRITERIA: FIXED TELEPHONY COMMUNICATION REQUIREMENTS "]
[null,"Guidance notes: Bidders to complete ONLY column I [PROOF OF EVIDENCE REFERENCED (appendix reference or required answer for specific requirements in that row)]"]
[]
[]
["Scope","Area","Requirements","Provide Evidence /Supporting Documents and Include as an Appendix to this Annexure and indicate reference hereunder \n\nOR \n\nIndicate a \"Yes\" or \"No\" for acceptance of other requirements in  Column I","Scoring Criteria","Weighting (%) out of 100%","PROOF OF EVIDENCE REFERENCED (appendix reference or required answer for specific requirements in that row)"]
["1. FTC Overview & Capabilities","1.1 Delivery Capability track record – Large‑Scale ICT VoIP Experience\nBidders must demonstrate proven experience in the delivery of large‑scale ICT VoIP projects. The bidder must clearly show experience required to deliver the services at the scale required by this specification.\n\nDefinition of Large‑Scale ICT VoIP Projects\nFor the purpose of this requirement, large‑scale ICT VoIP projects are defined as projects involving the design, implementation, migration, and/or ongoing management of Voice over IP (VoIP) solutions that meet both of the following criteria:\n\nDeployment of Voice Over IP (VoIP) services across multiple sites in more than one (1) province; and\nSupport for a high number of users and/or endpoints, typically +2,000 or more Voice Over IP (VoIP) services or devices.","1.1. Delivery Capability track record :Bidder to provide proof of installation of Voice projects completed within the past five (5) years  for a total minimum value of R20 Million (maximum 5 projects) with additional points to be scored for projects of at least from amount of R30 Million to R50 million and above.                                                                                        Note: This requirement is not cumulative. Each qualifying reference will be evaluated as a single submission, based on the project value stated in the reference letter.\nEvidence Requirements\nFor each project submitted, bidders must provide one of the following: A completion certificate, or A client reference letter, Both of which must Be issued on the client’s official letterhead, Be signed by the client, Clearly specify the project value and Confirm completion date of the project. \nReferences issued by Original Equipment Manufacturers (OEMs) will not be accepted.\nFailure to clearly disclose the project value in the reference letter or completion certificate will render the submission non‑compliant.\n\nVerification\nTransnet reserves the right to contact the listed clients to verify and validate the accuracy of the information provided. Failure to provide valid, verifiable documentation as specified above may result in the bidder being deemed non‑compliant for this requirement.","Voice Project Experience  – Reference Validation and Value Assessment\nThe total awarded contract value for Voice projects, limited to a maximum of five (5) projects, will be considered for evaluation in accordance with the applicable scoring criteria.\n\nReference Validation Requirements\nFailure to submit relevant and contactable customer documentation required to confirm reference information (i.e. a customer‑signed reference letter or completion certificate) will result in that specific reference being excluded from the calculation of the awarded value used for scoring purposes.\nEach reference must be supported by A completion certificate and State with Contactable client details, including Name, Surname, and Phone Number, fully completed in Annexure B1                           \n\nScoring Clarification (Non‑Cumulative)\nThe requirement is not cumulative. Each reference letter will be evaluated as a single submission.\nThe reference letter must clearly specify the contract amount applicable to the completed project.\nPoints will be awarded strictly in accordance with the relevant scoring band, based on the value stated in the reference letter.Multiple references will not be aggregated to increase the score.\n\nCompliance Note\nFailure to disclose the contract amount in the completion certificate will render that submission non‑compliant and it will not be considered for scoring.","\nThe total (cumulative) awarded value for validated Voice projects are:              \n≥R50 Million but : Fully comply = 20 points \n≥R40 million but <R50 million: Substantially  comply= 15 points\n≥R30 million but <R40 million Partially Comply=10 points\n≥R20 million but <R30 million: Minimally Comply =5 points \n<R20 million Not Comply:0 Points\n\n",20,"Annexure B1 has to be completed"]
[null,"1.2 Bidders must demonstrate operational coverage across all nine (9) provinces of South Africa.","\nBidders are required to provide proof (for each of the 9 provinces) of \n(i) providing technical support services to a current client(s) AS WELL AS \n(ii) having a technical support office in the specified province \n\nThere will be no compromise on the technical support footprint within the following 4 critical provinces: Gauteng, KwaZulu‑Natal, Western Cape and Eastern Cape\nAnnexure B2 must be fully completed and submitted as part of the bid response.\n","Compliance Criteria –Bidders are required to provide (for each of the 9 provinces)\ni) a signed letter from a customer (minimum 100 voice lines)  that are currently receiving voice technical support services from a support office of the service provider (and/or a provider/subsidiary contracted for the scope of this RFP) located in that province. \nii) an account/lease agreement in the name of the bidder (and/or a provider/subsidiary contracted for the scope of this RFP) of a support office located in the specific province\n\nFULLY COMPLIES:\nIF Provided evidence of current customer support as well as presence of technical office(s) presence in at least 8 provinces (has to include the 4 critical provinces), with all required and relevant information provided as per Annexure B2.\nELSE\n\nPARTIALLY COMPLIES:\nIF Provided evidence of current customer support as well as presence of technical office(s) in at least 6 provinces (has to include the 4 critical provinces) with all required with all required and relevant information provided as per Annexure B2.\nELSE\n\nDOES NOT COMPLY\n","FULLY COMPLIES= 8 Points \n\nPARTIALLY COMPLIES = 4 Points\n\nDOES NOT COMPLY = 0 points\n\n                                                                                                                                                                                                                                   ",8,"Site list is provided on Annexure E. Annexure B2 has to be completed "]
[null,"1.3 Personnel certification and/or experience","The bidder's should have personnel with relevant/applicable certification\n\nAnnexure B3 Personnel Information  must be duly completed. ","1.4.1 Organisational Structure – Technical Resource Capability (Operational)\nBidders are required to provide an organisational structure clearly indicating the availability of the following technical resource capabilities. Full Compliance Requirements:\n\nTwo (2) Voice Engineers – Hosted PBX\nTwo (2) Voice Engineers – SBC\nTwo (2) Network Engineers\nOne (1) Voice Solutions Specialist\nOne (1) Architecture Engineer\n\nCompliance and Evidence Requirements \nAll listed resources must possess relevant qualification and modern work certifications aligned to the proposed FTC solution. \nTo receive the allocated score the Bidders must submit proof of all THREE  the following\n(i) curriculum vitae (CVs) for each identified resource  (demonstrating relevant experience for the role) AND\n(ii) Relevant OEM certifications; AND\n(iii) A minimum of three (3) years’ relevant experience in the applicable role.\n\nFailure to provide the required certifications, experience, or supporting documentation will result in the bidder being deemed non‑compliant for this criterion or receiving reduced scoring, where applicable.","Meeting all 3 requirements (CV, certification, experience) , as listed in Column D (i), (ii), (iii)\n2 Voice Engineer (Hosted PBX)= 1 point each: Total 2 points\n2 Voice Engineer (SBC) = 1  point each: Total 2 points\n2 Network Engineers = 1 point each: Total 2 points\n1 Voice Solution Specialist  = 2 points\n1 Architecture Engineer = 2 points\n\n\n",10,"Annexure B3 has to be completed"]
[{"$nulls":3},"1.4.2 Organisational Structure – Project Management Capability (Project deployment)\nBidders must provide an organisational structure clearly indicating the Project Management function.\nThe Project Management function must include a minimum of two (2) Project Managers with relevant project management certification, such as PMBOK, PRINCE / PRINCE2,Or an equivalent recognised project management certification\n\nSupporting evidence CVs and copies of certifications must be provided to substantiate compliance.","Two (2) or more certified and/or experienced personnel in the respective area: 2 points each: total 4 points\n\n\nNo certified and/or experienced personnel in the respective area: 0 points (Does Not Comply)\n\n",4,"Annexure B3 has to be completed"]
[{"$nulls":3},"1.4.3 Organisational Structure – Service Management Capability\nBidders must provide an organisational structure clearly indicating the Service Management function.\nThe Service Management function must include a minimum of five (5) personnel with relevant certification and/or experience, as follows: \n\nITIL V3 certification and/or\nA minimum of two (2) years’ experience in FTC support.\n\nSupporting evidence CVs, certification copies, experience summaries must be provided.\n","Five (5) or more certified and/or experienced personnel in the respective area: 5 points\n\n\nNo certified and/or experienced personnel in the respective area: 0 points (Does Not Comply)\n",5,"Annexure B3 has to be completed"]
["FTC Overview & Capabilities Sub-Total",{"$nulls":4},{"$f":"SUM(F6:F10)","v":47}]
["Scope","Area","Requirements","Provide Evidence /Supporting Documents and Include as an Appendix to this Annexure and indicate reference hereunder \n\nOR \n\nIndicate a \"Yes\" or \"No\" for acceptance of other requirements in  Column I","Scoring Criteria","Weighting (%) out of 100%","PROOF OF EVIDENCE REFERENCED (appendix reference or required answer for specific requirements in that row)"]
["2. FTC Services Required ","2.1 FTC references","The bidder must have undertaken at least 2 FTC implementation projects (design, configuration, integration and deployment) of at least \n +2,000 or more Voice Over IP (VoIP) services or devices. To indicate if the bidder has the capability to implement large scale project.\n\nBidders must complete Annexure B4 Project Completion Information must be duly completed with details of the project implementation plan including scheduled time lines. eg Microsoft project.  ","Bidders to provide a detailed migration/implementation plans of 2 FTC  Installation projects successfully completed within the past 5 years containing at a minimum  of the following activities (at least 2000 VOIP devices)\n\n1) workshop and migration planning \n2) Migrate existing FTC services and equipment\n3) Implement Network Management including linking to centralised NOC/Management system\n4) Implement Service Management  and Reporting aligned to SLAs\n5) Architect and provide FTC site designs based on SLA requirements: \n6) Do Cutover and Fallback planning \n7) Do Functional ( and User Acceptance testing \n8) Do final configuration, routing for received equipment/software according to FTC  design\n9) Perform Disaster Recovery ,  and Load testing\n10) Close Out and Post Implementation review\n11) Provide training and knowledge transfer\nEach implementation plan accounts for 10 points. Each implementation plan will be evaluated and scored separately base on criteria above. Information that is not available in each report will score a zero (0).","Bidders to provide a detailed migration/implementation plans of 2 FTC  Installation projects successfully completed within the past 5 years containing at a minimum  of the following activities (at least 2000 VOIP devices)\n1) workshop and migration planning : 1 point\n2) Migrate existing FTC services and equipment: 1 point\n3) Implement Network Management including linking to centralised NOC/Management system: 1 point\n4) Implement     (i) Service Management (1 point) and \n                         (ii) Reporting (1 point) aligned to SLAs\n5) Architect and provide FTC site designs based on SLA requirements: 1 point\n6) Do Cutover and Fallback planning : 1 point\n7) Do                (i) Functional (1 point) and\n                        (ii)  User Acceptance (1 point)testing \n8) Do final configuration, routing for received equipment/software according to FTC  design: 1 point\n9) Perform Disaster Recovery (1 point),  and Load testing (1 point)\n10) Close Out and Post Implementation review: 1 point\n11) Provide      (i) training (1 point) and \n                       (ii) knowledge transfer (1 point)\n\nEach implementation plan accounts for 15 divided by 2 points for a total score of 15 for the two projects. Each implementation plan will be evaluated and scored separately base on criteria above. Information that is not available in each report will score a zero (0).",15,"Annexure B4 has to be completed"]
[null,"2.2 FTC Scope of work","The bidder must provide a point-by-point Statement of Compliance (SOC) of the Scope of work section 4 in the technical specification Annexure A\n\nThe template in Annexure B6 must be duly completed.\n\n","Provide a SOC with supporting documentation of Scope of Work requirements in technical specification.\n\n\n- Hosted PBX services to support voice communication across all sites. \n- Contact Centre’s and Hosted Call Recording \n- SIP (Session Initiation Protocol) links, Health & Safety Standards \n- Hosted PABX VoIP solution (for NOC, port controls, receptionists and reception area, CTC’s) \n- Usage and Telephone Management Service (TMS)\n- Gateways for analogue lines used by TPL \n- Dedicated Managed service support desk and Dedicated 24/7 field service support and SLAs.\n- AudioCodes SBC’s Professional services and Support for integration with existing platforms.\n- Disaster recovery and business continuity capabilities \n- Scalability to accommodate business growth.","\nBidders will be evaluated on their ability to provide a comprehensive Hosted PBX and unified communications solution to support Transnet’s operational requirements. Points will be allocated in accordance with the scoring guideline, as detailed below:                                   \nHosted PBX services to support voice communication across all Transnet sites. = 2 points\nContact Centre’s and Hosted Call Recording = 2 points \nSIP (Session Initiation Protocol) links, Health & Safety Standards = 2 points \nHosted PABX VoIP solution (for NOC, port controls, receptionists and reception area, CTC’s)  = 2 points \nUsage and Telephone Management Service (TMS)= 2 points Gateways for analogue lines used by TPL = 1 point\nDedicated Managed service support desk and Dedicated 24/7 field service support and SLAs.= 2 points\nAudioCodes SBC’s Professional services and Support for integration with existing platforms.= 1 point\nDisaster recovery and business continuity capabilities = 1 point\nScalability to accommodate business growth.= 1 point",16,"Annexure B6 has to be completed"]
[null,"2.3 Service Management"," The bidder must provide a point-by-point service level targets that they have achieved \n\nThe template in Annexure B5 must be duly completed.","\n\n- Signed SLA contracts in place\n- SLA-managed IMACDs in place \n- Service management with monthly meetings in place \n- Mean Time to Resolve (MTTR) less than 4 hours\n- Average Availability for Hosted PBX equipment > 99.9%\n- Pro-active maintenance performed: Standard Operating procedures and routine testing\n\n","Service Level Management Capability – Evaluation Criteria (12 Points)\nBidders will be assessed on their compliance with service level management requirements. Full compliance will be awarded a maximum of 12 points, allocated in accordance with the scoring guideline in Column D, as follows:     \nSigned SLA contracts in place = 2 points\nSLA-managed IMACDs in place = 2 points \nService management with monthly meetings in place = 2    points \nMean Time to Resolve (MTTR) less than 4 hours:  = 2 points \nAverage Availability for Hosted PBX equipment > 99.9%: = 2 points \n Pro-active maintenance performed: Standard Operating procedures and routine testing = 2 points                                                                                                        \n\n",12,"Annexure B5 has to be completed"]
[null,"2.4 Reporting Portal","Transnet requires an online portal that will provide the following reports wrt FTC platform. \n\nThe template in Annexure B7 must be duly completed.","\n\n- Monthly utilization. \n- Benchmark reports.\n- Incident reports \n- Outage notifications. \n- SLA reports: availability and Resolution time\nExamples of the above reports being provided to current  customers (Screen shots, customer report or similar) shall be included. The examples shall be signed by the customer (with contactable information)","Bidders will be evaluated on their ability to provide comprehensive reporting via the proposed portal. Full compliance will be awarded a maximum of 10 points, allocated in accordance with the scoring guideline in Column D, as follows:\n\nMonthly utilization. = 2 points \nBenchmark reports. = 2 points \nIncident reports = 2 points \nOutage notifications. = 2 points \nSLA reports: availability 1 points, resolution time: 1 point\n \n",10,"Annexure B7 to be completed "]
["FTC Services Sub-Total",{"$nulls":4},{"$f":"SUM(F13:F16)","v":{"v":53,"d":"53.00"}}]
["General Sub-Total",{"$nulls":4},{"$f":"SUM(F11+F17)","v":100}]
["TOTAL",{"$nulls":4},{"$f":"F18","v":100}]
["MANDATORY REQUIREMENTS"]
["Valid OEM certification confirming that the bidder is an approved Partner for the proposed solution"]
["The bidder's should have  ISO27001 cerification"]